Chief of Staff, Ambience Healthcare

• This role is for someone who genuinely wants to be at the tip of the spear – working on the most important things in the company, at the moment they matter most
• 5+ years of experience in consulting, strategy, BizOps, investing, or high-impact operating roles
• Proven ability to solve ambiguous, high-stakes problems with limited direction
• Exceptional clarity of thought and communication (especially written)
• Experience working closely with senior executives or founders
• High judgment, discretion, and comfort handling confidential information
• You are a fast learner who actively seeks out new information and updates your views as you learn – while also valuing feedback, debate, and mentorship from strong partners
• You are motivated by getting to the truth, not by being right; you enjoy having your assumptions challenged, are comfortable saying “I don’t know,” and move quickly to find out
• You use writing, analysis, and action as tools to create clarity and drive decisions
• You follow problems through to real outcomes, even when the work is unglamorous or cross-functional
• You operate with low ego and high integrity, prioritizing what’s best for the company over personal scope
• You are highly AI-forward: you actively use AI systems to think, learn, analyze, and communicate, operating at roughly a Level 4 AI Fluency (AI as a thinking partner, not just a productivity hack)

Desirable

• Reports to: Ambience President, Co-Founder, and Chairman - Mike Ng
• The Office of the President exists to answer Ambience’s hardest questions: where the company is going, how it wins its category, and what must be true for Ambience to become the defining healthcare AI platform by 2030
• This office is not a functional team and not an additional management layer
• It is a problem‑solving nucleus built to help the President see the future more clearly, architect the best possible version of Ambience, and move the company decisively toward it
• The Chief of Staff is the core operating partner within that office
• In this role, you help drive trajectory‑changing decisions - the choices that materially shape Ambience’s long‑term direction, ecosystem position, and competitive advantage
• These include decisions around platform evolution, strategic partnerships, market sequencing, external relationships, and moments where speed, judgment, and leverage matter more than consensus
• You do not own strategy in a vacuum, nor do you operate with predefined lanes
• Instead, you take the beginnings of direction from the President – a working hypothesis, a voice memo, a conversation – and turn it into concrete progress: framing the problem, gathering signal, aligning the right people, and driving execution until a real decision or outcome is reached
• Some weeks you will quarterback multi‑threaded initiatives across senior leaders and external partners
• Other weeks, you will personally own and execute critical work end‑to‑end. Priorities will shift. Timelines will compress. The work will often be confidential, urgent, and high‑stakes
• President Leverage & Decision Support
• Act as the President’s strategic and operational right hand on the company’s most critical initiatives
• Translate high-level direction (e.g., voice memos, working sessions, early hypotheses and rough ideas) into clear plans, decisions, and execution
• Prepare pre-reads, frameworks, and analyses that directly inform executive decision-making
• Trajectory-Changing Initiatives
• Own or quarterback the most important projects in the company, often with little notice
• Lead fast-moving, high-stakes workstreams involving senior internal leaders and external executives (e.g., hyperscalers, foundation model partners, health system CEOs)
• Navigate confidential, time-sensitive initiatives including partnerships, negotiations, and strategic pivots
• Cross-Functional Orchestration
• Bring structure, momentum, and accountability to complex, multi-threaded efforts
• Align stakeholders across Product, Engineering, GTM, Legal, Finance, and external partners
• Identify bottlenecks early and creatively remove them
• Problem Solving Under Ambiguity
• Take loosely defined problems and impose clarity, sequencing, and decision logic
• Rapidly gather signal, test hypotheses, and adapt direction as new information emerges
• Operate comfortably across altitudes – from executive narrative to detailed execution
• This role sits at the center of Ambience’s most important work. You will have unmatched exposure to executive decision-making, external ecosystem dynamics, and the hardest problems the company faces
• It is also a demanding role – requiring flexibility, resilience, and a genuine desire to serve the mission above personal scope or autonomy. For the right person, it will be the fastest learning environment in the company and one of the most impactful roles of their career