VP Customer Success, Role Mapper Technologies Limited
B2B SaaS
£90-120k
AI-powered, intelligent job description management
Job no longer available
AI-powered, intelligent job description management
21-100 employees
Job no longer available
£90-120k
21-100 employees
Company mission
We are an innovative, fast-growing, well-funded, HR-Tech company seeing rapid global adoption of RoleMapper, our intelligent job-design platform.
Role
Who you are
- Building, scaling and evolving B2B Enterprise SaaS customer functions and customer operating models
- Being ‘hands on’ delivering at the coalface, whilst improving and managing a team
- Building, leading and mentoring a high performing, multifunctional team including third parties
- Managing and reporting on forecasting, budgeting, processes and OKRs
- Developing good technical knowledge of new products and being able to translate that to the customer buyers and users
- Outstanding communication (verbal and written) and interpersonal skills and comfortable delivering presentations at a senior level
- Great project management skills and high attention to detail - someone who is great at keeping projects and all those involved on track
- Exceptional organisation skills, with a skill to cut through noise, obsessively prioritise, keep everyone updated and manage upwards as needed
What the job involves
- As our VP Customer Success, you will play a key role in our growth as part of our leadership team
- You will lead and create a fit for purpose, high performing, scalable customer function, whilst rolling your sleeves up alongside our current team to manage customers through the entire customer lifecycle
- You will inspire a culture that exceeds our customers' expectations, delivering renewals, advocacy and additional revenue
- Leading, managing and building the team aligned to our values, ensuring efficient and collaborative working where everyone can thrive and grow
- Leading customer implementation and onboarding to ensure successful customer adoption
- Leading the design and successful delivery of professional services
- Leading and undertaking customer account management to deliver a great customer experience, adoption, retention, expansion and advocacy
- Creating and delivering a customer strategy, with metrics to manage performance and profitability
- Becoming a RoleMapper Ambassador, comfortable to represent the Brand and Product to the external market with passion and authenticity
Application process
- Initial Call
- Interview with CEO
- Assessment
- WAVE
- Values
Our take
Recruitment teams are under increasing pressure both to design jobs that can net top talent in a hot labour market, and to advertise them in such a way as to draw in diverse candidate pools. All this takes time, and a lot of back-and-forth between teams, which in turn can lead to error, a lack of attention to diversity requirements, and bloated recruitment periods.
RoleMapper has developed a modular platform which centralises all job data and documents, and through which recruitment teams can simplify and automate different parts (or the entirety) of the process. Job ad content can be AI-generated or augmented, collaborated upon through built-in workflows, monitored for diversity compliance, and analysed through the insights dashboard.
The company is modestly sized as things stand, but has consistently won national awards for its work. Plus, it’s supported by a lively and growing UK recruitment tech sector scene, in which it’s driving to distinguish itself by developing new tools that facilitate flexible job listings. This kind of innovation within a well-established and lucrative sector could see RoleMapper’s tech truly pay off.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Dec 2025
$1.7m
EARLY VC
Feb 2024
$2.8m
SEED
Total funding: $8.1m
Company benefits
- Flexible working - mainly remote but can work in London or Exeter hub. Quarterly meet ups
- Pension contribution and top up your contributions
- Life insurance cover
- Save money on your nursery fees with our Nursery Scheme
- Join the Private Medical Scheme and add your immediate family to your private medical policy
- Join the cash plan scheme and add your partner (children are covered for free)
- Purchase a cycle or cycling equipment through the Cycle2Work Scheme
- Lease an Electric car with Loveelectric
Company HQ
Exeter, UK
Leadership
Sara Hill
(CEO)Has extensive experience in consulting, covering management consulting at Ernst & Young and Stratevolve, and diversity consulting at Alexander Mann Solutions. Also consulted freelance, and founded flexible recruitment companies The Job Share Project and Capability Jane.
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