Senior Software Engineer, Cresta
Backend, Insights
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Proven experience as a Backend Engineer with a focus on database design and system architecture
- Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries
- Hands-on experience with Elasticsearch for indexing and searching large datasets
- Proficient in backend programming languages such as Python, Go
- Experience with RESTful API design and development
- Solid understanding of distributed systems, microservices architecture, and cloud infrastructure
- Experience with performance tuning, data modeling, and query optimization
- Strong problem-solving skills and attention to detail
- Excellent communication and teamwork abilities
What the job involves
- As a Senior full-stack engineer, with a backend focus, you will be at the forefront of shaping the future of customer engagement
- As we work towards our vision, you'll be instrumental in delivering timely, actionable insights that drive business growth from day one
- We're building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points
- Be part of the team that's redefining the way businesses connect with their customers!
- Design, implement, and maintain backend services and APIs to support applications
- Build and optimize data storage solutions using Postgres, ClickHouse and Elasticsearch to ensure high performance and scalability
- Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions
- Monitor and troubleshoot performance issues in distributed systems and databases
- Write clean, maintainable, and efficient code following best practices for backend development
- Participate in code reviews, testing, and continuous integration efforts
- Ensure security, scalability, and reliability of backend services
- Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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