Senior Implementation Specialist, Smartsheet
+ Employee Stock Purchase Program (15% discount)
Dynamic workspace platform for collaboration
Open for applications
Dynamic workspace platform for collaboration
1001+ employees
Open for applications
+ Employee Stock Purchase Program (15% discount)
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
- Desire to work in a collaborative environment to promote and improve team performance
- Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elements
- Hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Motivated, excellent at follow-up, and a team-player who can produce within defined timelines
- Experience driving projects from concept through completion
- Lean or Six Sigma certification desirable
- Bachelor’s degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education
- Authorization to work in the U.K. for any employer on an ongoing basis
What the job involves
- Smartsheet is looking for a Sr Implementation Specialist to promote quality, efficiency and customer satisfaction within our packaged service delivery organization, Solution Services. You will work closely with customers to deliver exceptional time-to-value via our Services Catalog packaged offerings. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet
- This important role is part of the Professional Services team, with growth and mobility throughout. This 100% remote role reports to a Manager of Solution Services
- Implement packaged solutions from the Services Catalog in an accelerated time to value manner
- Advise and prescribe best practices for solution implementation within the context of the package
- Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings
- Expand upon best practice package designs and help evolve the Catalog offerings
- Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
- Accomplish other tasks as assigned
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies Lucid and Atlassian, Smartsheet saw strong growth between 2020-2022, achieving almost 40% year on year revenue increases through 2022. If the company can continue this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, leading to it being the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Whilst remaining broad in application, it is also expanding and upgrading its product offerings; this may prove crucial in further distinguishing itself from well-backed startups like Monday.com and Asana as they begin jostling for market space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2017
$54.7m
SERIES F
May 2014
$35m
SERIES E
Total funding: $122.2m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- Monthly contributions toward your pension
- Mployer-paid Private Medical and Dental, additional cost for family members
Company HQ
West Bellevue, Bellevue, WA
Articles
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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