Financial Services Insights Manager, eBay

• The ideal candidate will be a highly motivated individual with a passion for customer-centricity who understands the importance of consumer insights and how they can play a strategic role in organizations!
• 5+ years of relevant working experience in consumer insights, market research, or related fields. Experience in the financial services, fintech and/or payments space preferred but not required
• Excellent analytical, decision-making, influencing, and problem-solving skills
• A love of the consumer, and an evidence-based approach to decision making
• Experience implementing and managing a wide range of quantitative and qualitative methodologies
• Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Ability to develop strong professional relationships and influence peers, senior leaders, and c-suite executives
• Comfortable dealing with ambiguity, skilled at breaking down and structuring logical solutions to solve complex problems
• Experience working in global, matrixed environments

• Offering relevant and compelling financial services propositions to our buyers and sellers is core to eBay’s purpose, and this role plays an instrumental role in uncovering insights that fuel innovation in products, services, features, etc
• As the Manager of Consumer Insights in the Global Consumer Insights (GCI) team, you will partner closely with Financial Services across the innovation and GTM lifecycle, including target and whitespace identification, value prop development and evaluation, naming and comms evaluation, as well as post-launch feedback and KPI monitoring
• Lead Financial Services insights projects, focused on new and potential buyers
• Show up as the consumer in the room in all relevant business forums
• Collaborate with internal partners within the Financial Services, Research Ops and other cross-functional teams to design and implement strategic research (qualitative & quantitative) based on consumer needs and priority growth opportunities
• Manage all aspects of the market research lifecycle (problem identification, methodology/study design, execution, analysis, reporting and communication)
• Synthesize research findings to provide the Financial Services team with objective, comprehensive consumer insights and actionable recommendations
• Present research findings with confidence, transparency, and impact to senior business partners and teams across the organization
• Proactively recommend new and innovative market research methodologies, tools, and platforms to address business needs
• Be a thought partner to global cross-functional counterparts across Global Consumer Insights, Product, Strategy, Marketing, BU and Markets, influencing initiatives through consumer-centric insights

• Comprehensive and competitive health and wellness program designed to meet your unique needs.
• We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
• Stock Purchase Plans
• Retirement Savings and Pension Plans
• Stock Awards
• Life Insurance and Disability Benefits
• Credit Union Memberships
• Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
• Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world

Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.