Tech Lead of Customer Support, Mendix
$126-176k
Low-code application development platform for enterprise
Be an early applicant
Low-code application development platform for enterprise
1001+ employees
Be an early applicant
$126-176k
1001+ employees
Company mission
To empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control.
Role
Who you are
- The right candidate will have a strong customer-focused mindset and be committed to fostering Mendix's customer-first culture
- A customer-centric approach, passionate about engaging with customers to resolve their challenges and advocate for their needs
- A Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field
- 3+ years of relevant experience in a technical support environment
- 3+ years of development experience in object-oriented programming languages (Java, C++, .Net, or JavaScript)
- Strong analytical and problem-solving skills with a keen interest in technology
- Ability to stay organized, adaptable, and maintain oversight of multiple responsibilities
- Familiarity with Infrastructure as a Service; experience in mobile app development, integration, cloud infrastructure, and/or security is a plus
What the job involves
- Mendix Technologies is seeking a skilled Technical Lead Engineer to join our Customer Support team
- This role is crucial in delivering top-tier customer success by providing advanced troubleshooting, debugging, and solutions for complex technical issues escalated to the final tier of Support
- As a bridge between Customer Support and R&D, you’ll partner closely with these teams to resolve critical incidents and act as a dedicated advocate for our customers within the R&D function
- This role demands expertise in Tier 3 support and software engineering to navigate the Mendix platform infrastructure and to effectively resolve and communicate complex technical issues
- Collaborate directly with major customers worldwide, including Heineken, Continental, Fannie Mae, Georgetown University, ConocoPhillips, eXp Realty, and Ingersoll Rand
- Troubleshoot, debug, and recommend architectural changes or fixes within the Mendix platform or related customer implementations
- Partner with R&D teams to identify and address platform improvements, enhancing the overall customer experience
- Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket resolution
- Serve as a liaison between customers and R&D, gaining insight into customer use cases to efficiently address complex technical challenges
- Take ownership of escalations, ensuring a seamless resolution process
- Mentor and coach team members, contributing to team growth and expertise
- Identify opportunities for new troubleshooting or performance analysis tools for the production operations team
- Participate in an after-hours on-call rotation to support critical escalations
- Develop and improve support processes and tools in collaboration with key partners like SAP, IBM, and Siemens
- Thrive in a dynamic, innovative team environment with extensive career development opportunities
Our take
Mendix’s low-code software helps companies build their own custom software applications more quickly and efficiently.
It was founded in 2005 and didn't get much traction, only raising its first round of funding in 2011. Since then, the amount of software being built has exploded, giving Mendix a market to grow into.
Research company Gartner predicts low-code application development will be responsible for more than 65% of application development activity by 2024.
Siemens, one of the largest industrial companies, acquired Mendix in August 2018. Since then, Mendix has been developing new low-code applications, such as connectors for Amazon Web Services, staying in line with the increased interest in low-code tech.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2014
$25m
SERIES B
Oct 2011
$13m
SERIES A
Total funding: $38m
Company benefits
- Work from home opportunities
- Family leave
- Retirement savings
- Commuter Benefits
- Generous Paid time off
- Outings & Events
- Training & Development
Company values
- Trust
- Respect
- Transparency
Company HQ
Fort Point, Boston, MA
Articles
Leadership
Derckjan Kruit
(VP Corporate Development)Earned an M.Sc from Rotterdam School of Management before co-founding Mendix.
People progressing
Joined as a Solutions Evangelist. Promoted to Video Content Manager after 2 years.
Salary benchmarks
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