Senior Customer Collaboration Specialist, Mondelēz International

12 Month Fixed Term Contract

Salary not provided

SAP

Senior and Expert level

Birmingham

More information about location

Multinational confectionery, food & beverages

Be an early applicant

Multinational confectionery, food & beverages

1001+ employees

B2CRetailFoodManufacturing

Be an early applicant

Salary not provided

SAP

Senior and Expert level

Birmingham

More information about location

1001+ employees

B2CRetailFoodManufacturing

Company mission

To empower people to snack right.

Job

Company

Role

Who you are

A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility

What the job involves

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers
Be the single point of contact for your customer portfolio
Support, mentor and manage Back Office and Front Office specialists on a daily basis
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Work closely with the Order Fulfilment, Log Ops, E2E and Commercial teams to report on KPIs, including root‑cause analysis and driving improvement initiatives
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
Secondment for 12 months (until 1st April 2027)

Our take

Mondelēz International is one of the biggest names in global snacking, with a presence in over 150 countries. The company is behind some of the world's most loved treats, such as Oreos, Cadbury Dairy Milk, Toblerone and Sour Patch Kids.

It's all about creating delicious products that millions of people enjoy every day, and the company combines iconic brands with deep consumer insights to stay ahead of changing tastes. Because of this, its work doesn't just stop at snacks; it invests in innovation, research, and sustainability to keep improving and growing.

In 2025, the company opened a Consumer Research Centre in Bournville, complete with high-tech kitchens and over 50 expert chocolate tasters. At the same time, it's also beginning to phase out synthetic food dyes across its candies, responding to consumer demand for more natural ingredients. It's a smart step in the right direction and one that shows Mondelēz isn't just keeping up, but shaping the future of snacking.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Company HQ

Fulton Market District, Chicago, IL

Leadership

Dirk Van de Put

(CEO & Chairman)

Previously spent 6 years at Mattel as the Director. Prior to that, he spent over 7 years at McCain Foods as COO, President and CEO.

Salary benchmarks

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