Engineering Manager, Zapier
Revenue
$184-276.1k
Salary applicable to US applicants only, for Canadian applicants the range is $184,000 CAD - $276,100 CAD. + Equity and bonus for both locations
Workflow automation service
Job no longer available
Workflow automation service
501-1000 employees
Job no longer available
$184-276.1k
Salary applicable to US applicants only, for Canadian applicants the range is $184,000 CAD - $276,100 CAD. + Equity and bonus for both locations
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You are an effective team builder and a skilled engineering leader. This isn't your first rodeo. You have at least two years of experience managing a cross-functional team of engineers comprising frontend, full stack, and backend
- You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team
- You may not have hired or managed hundreds of people before, but you have hired, mentored, and managed tens of engineers before
- You’re a collaborator. You leverage your strong communication skills to align on a shared vision and strategy with your Product and Design partners, ensuring that everyone is on the same page and working towards common goals
- Your ability to build relationships and foster cooperation leads to successful project outcomes and a cohesive team dynamic
- You’re an advocate for your cross-functional stakeholders. You actively seek input from stakeholders and integrate their feedback into decision-making processes
- Your strategic approach and transparent communication style foster trust and alignment across teams, equipping them to handle changes and challenges effectively
- You thrive in the details. Zapier’s revenue systems power every purchase and maintain every customer relationship
- With a customer-centric approach, you work with your team to improve the customer experience and participate in programs to enhance our product offerings
- You’ve shipped production code and you know what great code looks like. You contribute to design discussions, review code, and establish quality standards for your team
- A solid grasp of engineering skills is essential, along with a practical understanding of software development practices. Understanding the current state, anticipating future developments, and maintaining a strategic view is important to you
- You relish change and seek leverage. Zapier is growing and we’re adapting our revenue systems with the next 5-10 years in mind. You’re comfortable leading change
- These changes will replace whole systems and move ownership in ways that may significantly alter the mission of your team. You see an opportunity to build a more capable company and can navigate short-term uncertainty
- You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns
- Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions
What the job involves
- We're looking for a technical Engineering Manager to join the Revenue team
- Zapier’s Revenue team is on a mission to create customer-centric services that simplify packaging and pricing options, streamline account setup for a seamless user experience, and ensure precise utilization tracking and accurate billing. Our aim includes:
- Billing platform to enable reliable and scalable monetization of new products and expansion levers
- Enhanced checkout experience that will enable customers to pay for multi-product offerings
- Global tax capability by meeting regional tax compliance requirements
- Frictionless payment experience to grow our core subscription business
- Unified multi-product purchasing experience
- In this role, you'll lead a team of engineers focused on scaling revenue systems, while participating in code reviews and knowledge sharing throughout Zapier -- moving knowledge to documentation where appropriate
- You’ll leverage your experience with payment processing systems such as Stripe, PayPal, or Square, including integration, configuration, and troubleshooting
- This position offers a unique opportunity to dive into SaaS invoicing and billing, with a focus on subscription models and recurring invoicing
- Work closely with your product and design peers to deliver customer and company value
- Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings
- Keep the leadership team informed on your team’s progress and challenges in ways that are easy and enjoyable to receive, like one-on-one's, update posts, and regular team hangouts
- Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary
- Participate in code reviews, learning and spreading technical knowledge throughout Zapier -- moving knowledge to documentation where appropriate
- Maintain a focus on our customers by using customer feedback to guide your team through tradeoffs. You’ll help your team understand when to be rigid on quality and how to be flexible and create with scope
- Work directly with cross-functional stakeholders to ensure our systems are serving their needs. This could include Support, Accounting, Finance, and strategic initiative leads
- Actively recruit, onboard, and train new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering
- Organize your team to serve our customers. In addition to our standard incident escalation practices, revenue teams work to resolve technical questions related to customer billing questions
Application process
- Deadline to Apply 30 June 2024 at 05:00 BST
- In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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