Business Analyst, Prolific
Product Operations Specialist, 3 Month Contract
$125-150k
2 days a week in office
High-quality human-powered data at scale
Posted today
High-quality human-powered data at scale
201-500 employees
Posted today
$125-150k
2 days a week in office
201-500 employees
Company mission
To accelerate human understanding.
Role
Who you are
- Experience: You’ll come from a Product or Delivery or Operations background and have cross-functional skills. Building the plane while flying it should excite you, not scare you. You're comfortable being the person who asks the detailed questions until the system actually makes sense – and you know how to represent what you've learned so that other people can act on it immediately, without a meeting
- Culture: Adding on to our Prolific Principles, we expect colleagues to demonstrate reliability, grit, diplomacy, a bias for action, and a dogged focus on value – you'll bring these behaviours to a role that only works if people trust your attention to detail and precision of communication
- Proven experience as a Business Analyst, Product Operations Manager, Delivery Manager or similar, ideally supporting multiple concurrent projects or customer accounts
- A genuine strength – and enjoyment – in visualising complicated information: you find systems maps, journey maps, service blueprints, and actor maps a natural and satisfying way to think, not a chore
- Comfort getting into the weeds of project requirements, and the diplomacy to do so across multiple stakeholders and customers at once
- Experience designing or improving an intake/triage process, ideally for product teams
- Practical experience with automations and connectors, and the instinct to reach for them when a process is repeatable
What the job involves
- Prolific for AI takes on a wide and fast-moving range of customer projects across our biggest AI accounts. Every project has its own requirements, systems, and stakeholders – and right now, that complexity lives in people's heads rather than on paper. We're looking for a Business Analyst / Product Operations Manager to fix that
- You’ll get into the weeds of each project's requirements and systems, and turn that complexity into visual maps that the whole team can work from. You’ll be the person who steps back across them, spots the patterns, and tells us what's repeating, what's diverging, and what should become a reusable playbook
- You'll also own how requests reach the product team in the first place, building the internal intake process that determines how we become aware of, understand, and prioritise customer asks
- Impact: You'll bring order and visibility to a high-throughput, high-complexity part of the business. Every pilot you map makes the next one faster to run and easier to hand off
- Domain: You'll sit within Prolific for AI, working across multiple customer projects at once – all of them among our biggest accounts. You'll partner closely with Product, Engineering, and Services teams who run these projects day to day
- Own the internal customer request intake process – defining and running how the product team becomes aware of, understands, and triages incoming requests from across Prolific for AI's customer projects
- Map the process flow for each customer project you support, getting into the detail of project requirements and systems
- Produce clear, high-quality visual documentation of all kinds that make complicated data and processes easy for others to understand at a glance
- Map and pattern-match across our pilot projects, surfacing what's common, what's diverging, and what should be templated or automated
- Build out automations, connectors, and lightweight tooling that remove manual work from recurring processes
- Work directly with the client-facing and product teams supporting our biggest AI accounts, translating messy, in-flight project detail into structure the team can act on
- 3 month Fixed Term Role with scope to extend
Our take
Founded in 2014, Prolific is a marketplace and data analysis company that provides researchers with a network of test participants. From eye-tracking to human-facing AI applications, Prolific’s network acts as both a recruiter for test participants and as a marketplace for researchers scientists to hire said participants.
Founded in 2014, it’s already used by the likes of Google, Stanford, Oxford and Kings College London Universities to test new AI products, providing “stress tests” for its clients. Prolific’s user base now counts over 2000 potential test subjects, whilst researchers leverage its network to launch surveys, tests and evaluation tasks every 2 minutes.
An indicator of Prolific’s success is maintaining of profitability for years after its initial Y Combinator investment. In 2024, it raised $32 million in Series A to maintain its healthy position. This funding will allow it to expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Glassdoor (4.2)
Company
Funding (1 round)
Jul 2023
$33.1m
Series A
Total funding: $33.1m
Company benefits
- Bank holiday swaps
- Enhanced sick pay
- L&D budget – £1000 per year
- 25 days annual leave + bank holidays
- Remote Work ( Within UK or US)
Company values
- We win together
- We care deeply about our customers
- We make every minute count
- We're optimistic and find a way
- We embrace change
- We aim high
Company HQ
Kings Cross, London, UK
Leadership
Phelim Bradley
(Co-Founder & CEO)Currently also Venture Partner at Pioneer Fund. Previously Dphil at Wellcome Trust Centre for Human Genetics, Bioinformatics Intern at Illumina and MPhil of Computer Biology at University of Cambridge.
Salary benchmarks
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Diversity, Equity & Inclusion at Prolific
- At Prolific, we want all of our employees, researchers, and participants to be included and so we commit to having ongoing discussions about diversity and inclusion and regularly look at areas where we can improve. This policy aims to: - treat all our employees fairly and respectfully, regardless of their job status, location, or work hours ⏰ - avoid any illegal discrimination based on age, disability, gender, gender identity, marriage or civil partnership, pregnancy and maternity, race or ethnicity, religion or belief, sexual orientation, and traveler status. These are protected by the UK Equality Act (2010), Ireland Employment Equality Act (2004), Americans with Disabilities Act (ADA) at the federal level and the New York State Human Rights Law (NYSHRL) at the state level. ⚖️ - refuse to tolerate any kind of illegal discrimination 🙅🏻♀️. This includes pay and benefits, work conditions, grievance and discipline handling, termination, redundancy, parental leave, flexible working requests, employment selection, promotion, training, and other opportunities for development.
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