Client Success Manager, LRN Corporation
Ethics & compliance platform
Posted today
Ethics & compliance platform
501-1000 employees
Posted today
501-1000 employees
Company mission
To inspire principled performance in organizations by helping them foster winning, ethical cultures.
Role
Who you are
- Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
- Exceptional relationship development and management abilities and a proven commitment to customer service
- Experience supporting individuals who are using a SaaS business application
- Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
- Extremely effective written, oral, and presentation communication skills
- Strong Microsoft Office skills and a working knowledge of technology and system interfaces
- Familiarity with Salesforce.com
- Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
- A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance
What the job involves
- LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base
- In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager
- You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting)
- You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base
- Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
- Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
- Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centres
- Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
- Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
- Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
- Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
- Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
- Represent the voice of our clients to internal teams including product, content and technology
Salary benchmarks
Our take
A desire for more ESG-related transparency has pushed the ethics and compliance of large businesses into the spotlight. LRN (Legal Research Network), although founded back in 1990, has seen renewed prominence due to this trend.
LRN offers corporate and workforce training on diversity and compliance, whilst providing data-driven analytics to help companies improve their standards. In 2022, LRN expanded its DE&I learning package and won awards for its corporate training videos, exemplifying how it meets the evolving standards of companies in the modern day.
With research establishing that ethical companies tend to outperform their competitors, the interest in LRN's offering seems likely to keep rising. As the company continues expanding, it can rightfully be considered a global leader in ethics and compliance solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2000
$30m
EARLY VC
Jan 1994
$2m
ANGEL
Total funding: $32m
Company benefits
- Flexible working schedule
- PTO plus UK public holidays
- Excellent healthcare plan
- Excellent pension plan
- Life Insurance
- Travel and Personal Accident Insurance
Company values
- Integrity - LRN is built on values. Society prospers when businesses embody strong values
- Humility - There’s no one right answer. Every organization is unique. LRN works with you to get the answer you need
- Passion - LRN wants to make the business world a better place. It will do what it takes to deliver for the greater good
- Truth - LRN is built on honesty. It knows no other way
Company HQ
Midtown East, New York, NY
Articles
Leadership
Dov Seidman
(Founder & Chair)Previously Executive Chairman for the HOW Institute For Society.
Kevin Michielsen
(CEO)Previoulsy CEO at Watermark, President of Legal Media at ALM, and VP at Visant Corporation and LexisNexis.
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