Staff Partner Designated Support Engineer, Snowflake
$135-189k
+ Bonus and Equity plan
3-5 days a week in office (Menlo Park, CA)
AI Data Cloud for data sharing and app building
Be an early applicant
AI Data Cloud for data sharing and app building
1001+ employees
Be an early applicant
$135-189k
+ Bonus and Equity plan
3-5 days a week in office (Menlo Park, CA)
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- Bachelor’s or Master’s degree in Computer Science, or a related discipline
- 7+ years of combined experience in Technical Support, Developer Support, Full Stack Application Development, Data Engineering, Solutions Engineering, or Technical Consulting
- Solid understanding of cloud computing architecture, cloud security practices, data warehouses, and data lakes
- Proficient in supporting and administering mission-critical, large-scale database technologies (e.g., Snowflake, Netezza, Exadata, Teradata, Greenplum), and associated database migration activities
- Deep proficiency in writing, profiling, and optimizing complex SQL (including T-SQL and/or PL-SQL) queries with a focus on performance tuning and debugging
- Hands-on experience with cloud-based ETL/ELT solutions (AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines) and familiarity with BI/data visualization tools (Power BI, Tableau, MicroStrategy, Business Objects)
- Strong programming, scripting, and debugging skills in at least one major language (e.g., Java, Python, C++, R, Scala, C#, JavaScript, Go, PHP); proficiency in version control with Git; and active engagement in open-source software as a contributor or developer
- Hands-on experience with distributed computing and streaming platforms (e.g., Spark, Kafka)
- Experience implementing and troubleshooting database connectivity (ODBC, JDBC), and deploying virtualization/containerization technologies (VMware, Docker, Virtualbox)
Desirable
- Experience in developer advocacy, technical community roles, and delivering personalized support through a deep understanding of customer environments
- Operations and system administration expertise (including on-call rotations), with experience supporting applications on major cloud platforms (AWS, Azure, Google Cloud)
- Background in performance engineering and security practices within technical environments
- Familiarity with data science concepts; experience or exposure to AI/ML operations, including LLM fine-tuning and retrieval-augmented generation (RAG)
- Experience with Jupyter Notebooks, CI/CD pipelines, and infrastructure-as-code technologies (such as Terraform, Pulumi)
What the job involves
- We seek Staff Partner Designated Support Engineer who excel in working with data and resolving diverse technical issues across various operating systems, database technologies, big data, data integration, connectors, and networking
- As a key member of our support team, you will leverage your expertise in the Snowflake Data Cloud to delight customers, address application design and integration gaps, and relay feedback to our product and engineering teams
- You will also help build team knowledge and drive strategic initiatives for organizational and process improvements
- Experience in a 24x7 support environment and handling all tiers of technical issues is preferred
- As a Staff Partner Designated Support Engineer in our Support organization, you will work directly with application developers and our partners to solve complex development issues on the Snowflake Platform
- You will debug, troubleshoot, write code, and create samples alongside other engineers
- Additionally, you will document solutions and collaborate with product groups to enhance Snowflake products
- Identify new opportunities to enhance the partner experience
- Document known solutions to both internal and external knowledge bases
- Act as a trusted technical advisor to partners, providing in-depth analysis and guidance to address complex problems through email, web, and phone communication
- Collaborate with account teams to establish regular touchpoints with strategic partners to provide technical and executive-level updates, including performance and health insights
- Utilize Snowflake environment, connectors, 3rd-party partner software, and tools to investigate and reproduce complex issues
- Collaborate closely with product, ML, and engineering teams to influence roadmap and core platform capabilities based on partner feedback
- Participate in incident management and on-call rotations
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organisations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
LATE VC
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company HQ
Menlo Park, CA
Leadership
Benoit Dageville
(Co-Founder & President of Product)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Sridhar Ramaswamy
(Chief Executive Officer)Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.
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