Senior Customer Success Manager, Stardog
+ Equity and performance incentives
More information about location
Data unification platform
Open for applications
Data unification platform
101-200 employees
Open for applications
+ Equity and performance incentives
More information about location
101-200 employees
Company mission
To empower every data citizen to make knowledge-informed decisions, and we build our products and services with your trust in mind.
Role
Who you are
- This role requires a proactive + growth-focused mindset, strong executive presence, and the ability to align cross-functional teams around customer goals and technical success
- 5+ years in Customer Success, Strategic Account Management, or related client-facing roles in B2B SaaS
- Proven success managing enterprise-level relationships and driving outcomes in complex technical environments
- Strong business acumen, with the ability to link technical solutions to business outcomes and influence senior stakeholders
- Experience in data management, cloud infrastructure (AWS, Azure), or AI/ML-related platforms is highly desirable
- Experience with knowledge graphs is a plus
- Proficiency in tools like Salesforce, Gainsight, and data visualization platforms
- Excellent written, verbal, and presentation skills, with a strong customer-first mindset
What the job involves
- As a Senior Customer Success Manager (Sr CSM) at Stardog, you’ll serve as a trusted strategic advisor to some of the world’s most sophisticated enterprises
- You’ll own customer outcomes post-sale, driving adoption, retention, and growth across a portfolio of high-impact accounts
- You’ll partner closely with Solution Engineering, Product, and Professional Services to deliver a seamless customer experience from onboarding through renewal and expansion, while serving as the voice of the customer within Stardog
- Strategic Relationship Management
- Build executive-level relationships across key customer accounts to understand strategic objectives and influence outcomes
- Serve as the primary point of contact and trusted advisor post-sale, ensuring clear value realization from Stardog’s platform and services
- Guide customers through complex data initiatives, AI deployments, and platform adoption journeys
- Customer Success Planning & Execution
- Develop and maintain joint success plans and health scorecards tailored to each customer’s objectives and maturity
- Lead Quarterly Business Reviews (QBRs) and strategic checkpoints to align on goals, progress, and opportunities for expansion
- Identify and mitigate churn risk through proactive engagement and measurable success milestones
- Cross-Functional Advocacy
- Act as the customer’s voice internally, driving continuous improvement across Product, Engineering, and Services
- Surface product feedback, influence roadmap discussions, and ensure alignment between customer needs and platform capabilities
- Partner with Sales on expansion, upsell, and renewal opportunities; co-develop account strategies to drive long-term value
- Operational Excellence
- Manage account health metrics and maintain accurate forecasting of renewals and risk
- Drive internal collaboration and efficiency across technical delivery and support
- Mentor and support junior team members as a senior leader within the CS organization
- Partner with Sales Executives to identify and drive expansion opportunities for existing customers
Our take
Leading Enterprise Knowledge Graph platform, Stardog, turns data into knowledge to power more effective digital transformations; by making real-world context machine-understandable, the company facilitates enterprise data integration and unification.
Stardog works side-by-side with a company’s existing stack to accelerate insights from data lakes, data warehouses, or any enterprise data source with up to 320% ROI (according to a commissioned Forrester Consulting Study). The company has several major enterprises using its software, including NASA, Boehringer Ingelheim, and Schneider Electric.
The fast-growing company is venture-backed and has been investing in hiring and further development of new products. Its game-changing approach to data integration and analytics acceleration ensures enterprises have access to a reusable semantic data layer, but also provides mainstream data citizens with the power to build and use a semantic layer for the first time. Stardog is well set to see continued growth as its rapidly expanding customer base increases demand for its product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2020
$3m
SERIES B
Oct 2019
$9m
SERIES B
Total funding: $17.7m
Company HQ
Colonial Village, Arlington, VA
Leadership
Kendall Clark
(CEO)Founder & former CEO of Complexible. Previously worked as the Managing Editor of O'Reilly's XML site.
Michael Grove
(SVP Engineering & Information Security)Held several roles at the company prior to SVP, including VO of Engineering and Senior Software Engineer. Former COO of Lightening Round Entertainment.
Evren Sirin
(CTO)Former Senior Researcher at Complexible Inc. Received their PhD in Computer Science from the University of Maryland.
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