Vice President of Business Service Manager, Cross River
$180-210k
Office located in Fort Lee, NJ
Banking and fintech services
Be an early applicant
Banking and fintech services
1001+ employees
Be an early applicant
$180-210k
Office located in Fort Lee, NJ
1001+ employees
Company mission
To enable clients to deliver responsible financial solutions that empower consumers anytime, everywhere.
Role
Who you are
- 10+ years of program or portfolio leadership in enterprise IT
- Proven experience managing people and cross-functional teams
- Expertise in Agile/SAFe delivery frameworks
- Strong background in business analysis and product management
- Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence)
- Ability to manage end-to-end product lifecycle, from concept through validation
- Excellent stakeholder management and executive communication
- Ability to assess program health, surface risks, and drive resolution
- Bachelor’s or master’s in technology, Business, or related field
- Deep understanding of enterprise systems and technology delivery
- Experience aligning large programs to strategic objectives
- Define success metrics and ensure the product delivers measurable business value
- Coordinate with Palantir and internal teams to align product delivery with strategic goals
- Manage the backlog, user stories, and acceptance criteria in close collaboration with data and platform engineering teams
- Engage with business and technical stakeholders to capture use cases and translate them into product capabilities
- Serve as the Product Manager for Palantir implementation, owning the product roadmap and feature prioritization
- Strong capability in stakeholder engagement, use case definition, and agile backlog management
- Understanding of data platforms, analytics, and visualization tools
- Experience of acting as a Product Owner or Product Manager for enterprise platform implementations
- Act as a central point for escalation, feedback loops, and post-deployment support across impacted teams
- Identify change impacts, readiness needs, and mitigation strategies in partnership with business stakeholders
- Lead initiative-level communication strategy, ensuring consistent messaging across leadership and delivery teams
- Develop and execute change management plans to support stakeholder adoption and minimize resistance
- Experience designing stakeholder engagement plans, training roadmaps, and communications collateral
- Strong written and verbal communication skills tailored for executive and operational audiences
- Proven experience leading organizational change management for large-scale IT or platform implementations
What the job involves
- Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems
- We work with team members in most US time zones
- Although we are in separate places, we still make space to know one another and have fun!
- We collaborate, help and mentor each other, and check in on our progress and blocks frequently
- The VP BSM leads the delivery of the most complex IT programs and oversees a team of AVPs and BSMs
- In addition to driving program execution, governance, and strategic alignment, this role also is a hands-on, product-oriented role that sits at the intersection of business needs and modern data tooling
- You’ll own the delivery of high-impact applications without owning backend infrastructure
- You will guide solution delivery from the enterprise systems perspective, partnering with technical teams (data engineering, platform teams, architects) and business stakeholders to drive value-focused application development
- Your role centers on solution execution and stakeholder alignment, not platform-level architecture
- Own large-scale, strategic programs cutting across departments and domains
- Manage and mentor a team of AVP BSMs and initiative leads
- Define and improve delivery governance frameworks
- Partner with senior IT and business leaders to align priorities and execution
- Drive planning, dependency management, and reporting across the portfolio
- Act as a trusted advisor to CIO/CTO and influence technology transformation agenda
- Gather and refine product and business requirements in collaboration with stakeholders
- Translate business needs into functional and technical specifications
- Collaborate closely with engineering teams during development cycles
- Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems
Our take
Cross River is a fintech and banking company that builds scalable embedded payments, cards, lending, and crypto solutions for businesses and individuals. Now a unicorn company with a valuation exceeding $1 billion, Cross River was founded in 2008 as a way to combine the innovations of financial technology with the existing world of banking.
Cross River has partnered with rising fintech businesses such as Ibanera, helping the Florida-based company build an all-in-one cross-border payments service. The company’s bigger picture approach has allowed it to develop several arms in the lending, compliance, and capital market sectors, amongst others, leading to a corporate flexibility that is crucial in the rapidly-evolving market.
Cross River was named as one of several companies under investigation for facilitating PPP fraud in the US as of December 2022. It has also come under intense scrutiny from the FDIC for allegations of unsafe banking practices in relation to its lending activities, with a consent order issued in March 2023. In the wake of the FTX and Silicon Valley Bank collapses the regulatory environment is getting tougher and Cross River clearly needs to ensure its processes and activities are compliant with the law if it is going to return to its previous position of growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$620m
LATE VC
Apr 2020
$100m
SERIES C
Total funding: $848m
Company benefits
- Retirement planning
- Employee development fund
- Ongoing learning and development opportunities
- Volunteer opportunities
- Charitable donation matching
- Monthly happy hours
- Free haircuts in our salon located at HQ
- Complimentary dry cleaning at HQ
- Valet parking at HQ
- Shuttle service to/from NYC
- Gym located at HQ
- River Cafe at HQ
Company HQ
Fort Lee, NJ
Leadership
Gilles Gade
(CEO & Chariman)Previously CFO at First Meridian Mortgage, Co-Founder and Managing Director at Chela Technology Partners, Associate Director at Barclays Capital and Investment Banking Associate at Bear Stearns & Company.
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