Vice President of Business Service Management, Cross River
$180-210k
Office located in Fort Lee, NJ
API-based financial solutions for businesses
Open for applications
API-based financial solutions for businesses
1001+ employees
Open for applications
$180-210k
Office located in Fort Lee, NJ
1001+ employees
Company mission
To enable clients to deliver responsible financial solutions that empower consumers anytime, everywhere.
Role
Who you are
- 10+ years of program or portfolio leadership in enterprise IT
- Proven experience managing people and cross-functional teams
- Expertise in Agile/SAFe delivery frameworks
- Strong background in business analysis and product management
- Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence)
- Ability to manage end-to-end product lifecycle, from concept through validation
- Excellent stakeholder management and executive communication
- Ability to assess program health, surface risks, and drive resolution
- Bachelor’s or master’s in technology, Business, or related field
- Deep understanding of enterprise systems and technology delivery
- Experience aligning large programs to strategic objectives
- Define success metrics and ensure the product delivers measurable business value
- Coordinate with Palantir and internal teams to align product delivery with strategic goals
- Manage the backlog, user stories, and acceptance criteria in close collaboration with data and platform engineering teams
- Engage with business and technical stakeholders to capture use cases and translate them into product capabilities
- Serve as the Product Manager for Palantir implementation, owning the product roadmap and feature prioritization
- Strong capability in stakeholder engagement, use case definition, and agile backlog management
- Understanding of data platforms, analytics, and visualization tools
- Experience of acting as a Product Owner or Product Manager for enterprise platform implementations
- Act as a central point for escalation, feedback loops, and post-deployment support across impacted teams
- Identify change impacts, readiness needs, and mitigation strategies in partnership with business stakeholders
- Lead initiative-level communication strategy, ensuring consistent messaging across leadership and delivery teams
- Develop and execute change management plans to support stakeholder adoption and minimize resistance
- Experience designing stakeholder engagement plans, training roadmaps, and communications collateral
- Strong written and verbal communication skills tailored for executive and operational audiences
- Proven experience leading organizational change management for large-scale IT or platform implementations
What the job involves
- Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems
- We work with team members in most US time zones
- Although we are in separate places, we still make space to know one another and have fun!
- We collaborate, help and mentor each other, and check in on our progress and blocks frequently
- The VP BSM leads the delivery of the most complex IT programs and oversees a team of AVPs and BSMs
- In addition to driving program execution, governance, and strategic alignment, this role also is a hands-on, product-oriented role that sits at the intersection of business needs and modern data tooling
- You’ll own the delivery of high-impact applications without owning backend infrastructure
- You will guide solution delivery from the enterprise systems perspective, partnering with technical teams (data engineering, platform teams, architects) and business stakeholders to drive value-focused application development
- Your role centers on solution execution and stakeholder alignment, not platform-level architecture
- Own large-scale, strategic programs cutting across departments and domains
- Manage and mentor a team of AVP BSMs and initiative leads
- Define and improve delivery governance frameworks
- Partner with senior IT and business leaders to align priorities and execution
- Drive planning, dependency management, and reporting across the portfolio
- Act as a trusted advisor to CIO/CTO and influence technology transformation agenda
- Gather and refine product and business requirements in collaboration with stakeholders
- Translate business needs into functional and technical specifications
- Collaborate closely with engineering teams during development cycles
- Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems
Our take
Cross River is a fintech and banking company that builds scalable embedded payments, cards, lending, and crypto solutions for businesses and individuals. Now a unicorn company with a valuation exceeding $1B, Cross River was founded in 2008 as a way to combine the innovations of financial technology with the existing world of banking.
Cross River has partnered with rising fintech businesses such as Ibanera, helping the Florida-based company build an all-in-one cross-border payments service. The company’s bigger picture approach has allowed it to develop several arms in the lending, compliance, and capital market sectors, amongst others, leading to a corporate flexibility that is crucial in the rapidly-evolving market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$620m
LATE VC
Apr 2020
$100m
SERIES C
Total funding: $848m
Company benefits
- Retirement planning
- Employee development fund
- Ongoing learning and development opportunities
- Volunteer opportunities
- Charitable donation matching
- Monthly happy hours
- Free haircuts in our salon located at HQ
- Complimentary dry cleaning at HQ
- Valet parking at HQ
- Shuttle service to/from NYC
- Gym located at HQ
- River Cafe at HQ
Company HQ
Fort Lee, NJ
Leadership
Gilles Gade
(Founder, CEO & Chairman)Previously CFO at First Meridian Mortgage, Co-Founder and Managing Director at Chela Technology Partners, Associate Director at Barclays Capital and Investment Banking Associate at Bear Stearns & Company.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Cross River