Senior Manager of GTM Compensation & Incentive Design, Klaviyo
$160-240k
Sales roles are also eligible for variable compensation
3+ days a week in office
The B2C CRM
Job no longer available
$160-240k
Sales roles are also eligible for variable compensation
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Strong data visualization & communication skills and ability to effectively influence VP level stakeholders
- Strong analytical and problem-solving skills, and attention to detail
- Able to react to change showing flexibility even in ambiguous situations
- Ability to work with minimal oversight, using discretion, experience and data to make strategic recommendations to the business
- Works in a proactive and collaborative manner to drive efficiency - eliminating manual processes and friction where possible. Communicate and resolve issues before they arise
- Introduce process efficiencies and innovative improvements, and recommendations for automation
- Excellent time management skills with a proven ability to meet deadlines
- Proficient with Google Suite and related collaboration software (Zoom, Slack)
- Knowledge of Tableau or other Data visualization and reporting applications
- Experience working in Commissions Tools such as CaptiveIQ or related commission software. Salesforce, Gsuite, Excel. Familiarity with SQL is a bonus
- 5+ years of experience in Sales Compensation Strategy & Incentive Design implementation within a Sales Operations, Finance, or similar job function. Software/SaaS Industry work experience or industry knowledge preferred
- 2+ years user admin experience with an ICM platform is strongly preferred (Xactly, Varicent, CaptivateIQ, etc.)
- Bachelor’s degree or equivalent (Business, Accounting, Finance, Math or a related field) is required for this role
What the job involves
- This role is an experienced Senior Manager, Incentive Design who will be a thought partner to the Director of Incentive Design & Strategy, GTM Ops leadership, and cross-functional stakeholders to design and implement effective and scalable compensation programs
- This role provides strategic recommendations and implementation of incentive compensation programs for client facing employees, including data-driven research, cost modeling and trend analysis
- You will work closely with go-to-market Leadership, Sales Operations, Finance, HR and Legal
- This role manages the administration and improvements of incentive compensation Plan, Policies, Processes and programs
- As a key part of our broader GTM Strategy & Ops team, this individual will work across the GTM Ops team to power Klaviyo’s growth through analytics and insights that enable scalable compensation practices
- They will be proactively engaging with GTM Sales Leaders to provide enablement and training on their Incentive plan design, and an elevated engagement experience
- Design and implementation of compensation programs that align with the company’s strategic goals, values and support a high-performance culture through strategic partnership with our leadership team
- Build and maintain strong collaborative relationships with key business partners within People Operations, Finance, and Sales. Provide enablement and training for Sellers and leaders on Plan design and Policy administration
- Manage the administration of all incentive plans and policies to ensure incentives are paid on time and adhere to design governance. Partner with the GTM-Compensation team who oversees calculations for monthly and quarterly commission and accruals, and resolves disputes
- Serves as an SME demonstrating knowledge surrounding Incentive Compensation Management (ICM) systems configuration of changes in Xactly, during our Fiscal planning cycle. Participates in commissions related User Acceptance Testing (UAT)
- Independently develop process efficiencies to support end to end automation
- Develop cost modeling and scenario analysis by synthesizing information from multiple sources and assist in interpreting findings to help leadership make informed decisions
- Provide the business with data and analytic insights on sales effectiveness and continually enhance dashboard visualizations
- Enable ongoing review, evaluation of new incentive programs and SPIF’s, or bonus payouts
- Work with the Legal & Internal Audit teams to ensure incentive plans & policies are in compliance. Ensure compliance with SOX and other related policies and significantly raise the bar in terms of data, business process, and access security
- Help build compensation foundations and team culture as we continue our global expansion and provide regional support and infrastructure across AMER, EMEA and APJ
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Devin Bhatia, Customer Success Manager
Our mission
Create exceptional customer experiences by providing immediate and long-lasting value, while empowering creators to own their growth.Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private medical insurance
- Medical
- Dental
- Vision
- Lifestyle spending account
- Commuter benefits
- Modern Health - wellness platform
- Parental leave
- Company equity
- Employee stock purchase plan
- Blue Cross Blue Shield of Massachusetts
- Dental insurance
- Vision coverage through EyeMed
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Employee assistance program (EAP)
- 401(k) plan with company match
- Flexible paid time off (FPTO)
- 13 company holidays
- Paid parental bonding leave
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Dublin, Republic of Ireland
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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