Software Development Engineer, Zoom
$171.2-186k
More information about location
Office located in San Jose, CA
Work platform for human connection
Open for applications
Work platform for human connection
1001+ employees
Open for applications
$171.2-186k
More information about location
Office located in San Jose, CA
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Requires a Bachelor's degree in Electrical Engineering, a related field, or a foreign degree equivalent. Must have 3 years of experience in job offered or related occupation
- Must have 3 years of experience in the following:
- Using front-end technologies like HTML5, Javascript, CSS (Cascading Style Sheets) in web application development
- Utilizing MVC (Model-View-Controller) to organize code in a way that segregates application data, user interface, and control logic into different sections
- Utilizing JavaScript frameworks including Vue.js, React.js, or Angular to quickly build quality web applications
- Utilizing responsive web development techniques including media queries, flexible grids, and relative units to create responsive web pages that adapt to different screen sizes and devices
- Utilizing frontend orchestrator tooling like Vite or Webpack to help manage and streamline the development, build, and deployment processes of frontend applications
- Utilizing Git for source code version control and npm (Node package manager) for package management
- Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel
What the job involves
- Design, develop, and test different features and functions delivered via applications and Services
- Collaborate with operations teams to ensure your applications and services are available and reliable
- Provide hands-on software development for the product to perform at scale, be supportable, and be extensible
- Report to your Hiring Manager and work with other engineers on the Zoom Contact Center Team to help us reach the next level
- Develop and maintain consumer portal's framework and architecture including but not limited to 3rd party plugin, common agent portal, PWA, CTI webpage, etc
- Communicate with PM and UX to review new and existing features
- To ensure a full understanding of the product
- Design and understand end to end use cases for new feature requirements to provide technical design plan and recommendations on feasibility and performance
- Implement and test new feature following design plan, ensuring feature are delivered with quality and speed
- Closely collaborate with operations engineers to ensure services are reliable and understand performance of the service
- Identify and propose enhancements/refactors based on product needs, new requirements, and current performance to ensure and maintain service performance and stability
- Lead enhancement/refactor efforts and deliver outcomes to increase service performance and stability
- Capture design/architecture changes in technical documentation
- Analysis log and reports to identify the root cause of live issues such as outages on production
- Provide solutions and workarounds to such critical issues
- Resolve them in a speedy fashion to minimize customer impact
- Follow up with respective teams to align on long term solutions as needed
- Continuously build metrics to monitor and track/alert about known issues and improve the feedback loop to all support teams
- Reflect on such incidents and identify learning outcomes, sharing them with team to share the knowledge and prevent similar incidents
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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