Driver Operations Executive, Freenow
2-3 days a week in office
Multi-service ride-hailing app
Posted today
Multi-service ride-hailing app
1001+ employees
Posted today
2-3 days a week in office
1001+ employees
Company mission
To make urban mobility safe, reliable, accessible and sustainable for all.
Role
Who you are
- Onsite availability during office hours (Tuesday to Thursday, 09:00–18:30)
- Travel will be required for approximately 30% of the time. Some weeks may involve no travel at all, while others may require being away for 2–4 days
- You genuinely enjoy building long-lasting relationships and working closely with people
- You take ownership of operational challenges in a fast-paced environment, proactively managing competing priorities to continuously optimize processes and elevate the driver experience
- You are customer-centric while maintaining a strong commercial and operational mindset
- You are comfortable proactively engaging with drivers and fleet partners through regular communication and outreach
- You are analytical and use data to prioritize actions, identify opportunities and measure impact
- You communicate clearly and influence stakeholders with confidence in Spanish and English
- You have good knowledge of Google Workspace or Microsoft Office. Experience with CRM, Zendesk or BI tools is a plus
- Previous experience in Operations, Marketplace Operations, Customer Success, Sales, Community Management or Account Management is a plus
What the job involves
- Join our Driver Operations team at the heart of Freenow's taxi business in Spain. As a Driver Operations Executive, you will play a key role in growing, engaging and supporting our driver community while ensuring we deliver the best possible marketplace performance
- You will manage a portfolio of drivers and fleet partners, acting as their trusted point of contact throughout their journey with Freenow. Whether you're welcoming new drivers to the platform, helping existing partners improve their performance or promoting new initiatives, your work will have a direct impact on the growth and success of our marketplace
- Working closely with Marketplace, Product, Marketing and Central Operations teams, you will translate driver insights into actions that improve marketplace performance, operational excellence and the overall driver experience
- Driving key marketplace KPIs by identifying opportunities for growth and implementing initiatives that improve driver acquisition, engagement, quality and retention
- Building and managing driver and fleet partner relationships through regular communication and proactive outreach, helping solve operational issues and serving as the primary escalation point for complex 2nd-level support cases via Zendesk
- Tracking driver performance metrics and behavior to provide targeted coaching that elevates service standards and marketplace efficiency
- Supporting driver acquisition and onboarding to ensure a seamless journey from initial registration to their first completed trips
- Driving platform adoption and feature engagement while gathering actionable driver feedback to continuously inform operational improvements
- Collaborating with Central Operations, Product, Marketing, and Support teams to execute local operational projects and roll out new marketplace tools
- Monitoring market trends, competitor activity, regulatory developments and operational data to produce actionable performance reports and drive KPI growth
Our take
Freenow is a multi-mobility app that's working to make getting around cities safer, faster, and more convenient. The platform puts safety first, connecting passengers with thousands of experiences, vetted drives across Europe. The app offers seven different ways to travel in one place, making it easy to choose the best option for any journey - whether that's a quick work commute, an airport run, or even a night out.
Freenow has a strong European footprint and is focused on working with professional taxi drivers rather than just ride-share amateurs. The service operates in over 180 cities across nine countries and has pickups points at 50 airports. Taxis arrive in an average of four minutes, and the whole experience is cashless, letting users travel like locals.
In 2025, the company was acquired by Lyft. This merger could double Lyft's addressable market to over 300 billion trips per year. Freenow CEO Thomas Zimmermann and his team will continue leading operations across their nine countries and for users, this means the platform should get even better as both companies integrate their technologies and strengths to serve customers worldwide.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2014
$50m
SERIES C
Dec 2012
$30m
SERIES B
Total funding: $97m
Company benefits
- Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
- Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
- Welcome & anniversary gifts: We'll send you a little something to celebrate these special occasions.
- Mobility benefits card: Get from A to B on us. Every month you'll get a mobility budget to try out different transport options.
- Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
- Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
- Birthday off: Celebrate in style with an extra dy off each year.
- Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.
Company HQ
Altonaer Fischmarkt, Hamburg, Germany
Leadership
Thomas Zimmermann
(CEO)Previously VP of Marketing and Operations at IONIQ Group, CMO at Goodgame Studios, Online Advertising Lecturer at macromedia hochschule für medien und kommunikation.
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