Senior Product Support Specialist, Fyxer

£55-65k

+ Matching share options

Zendesk

Intercom

Mid and Senior level

London

More information about location

4 days a week in office (Chancery Lane, London)

AI executive assistant

Job no longer available

AI executive assistant

21-100 employees

B2CB2BArtificial IntelligenceInternal toolsProductivity

Job no longer available

£55-65k

+ Matching share options

Zendesk

Intercom

Mid and Senior level

London

More information about location

4 days a week in office (Chancery Lane, London)

21-100 employees

B2CB2BArtificial IntelligenceInternal toolsProductivity

Company mission

Get back one hour every day. Begin your day with emails neatly organized, replies crafted to match your tone and crisp notes from every meeting.

Job

Company

Role

Who you are

3–5 years in customer or technical support, ideally in a B2B SaaS environment
Excellent written and verbal communication skills
Strong technical troubleshooting ability—you enjoy getting into the details and figuring things out
Curious, coachable, and motivated to exceed expectations
Startup-ready: adaptable, fast-moving, and comfortable with ambiguity
Experience with support platforms such as Zendesk or Intercom
Genuine interest in AI and the future of work
Experience working in a fast-scaling startup is a strong plus

What the job involves

Provide first-line customer and technical support via chat, email, and occasional video calls
Diagnose and troubleshoot product and integration issues, escalating edge-case or complex technical problems to Product Engineering
Identify, document, and track recurring issues—and contribute to improving our support processes, tooling, and internal knowledge base
Serve as a key bridge between Support, Sales, and Customer Success to ensure smooth customer management and clear communication across teams
You’ll be backed by strong Customer Success and Product Engineering teams, and have the tools, training, and autonomy you need to proactively solve problems, drive meaningful product improvements, and grow your career quickly
What Success Looks Like:
You build and optimise the systems, workflows, and tools that help you deliver world-class support
You consistently resolve complex technical issues with confidence and clarity
You proactively refine, maintain, and own critical support processes
You operate as a trusted, reliable partner to cross-functional teams

Application process

Submit your CV (no cover letter needed)
Application review
Initial call with the hiring team to discuss your experience and motivation (30 mins)
Customer case study with a panel (45 mins)
Meet more of the team (30 mins)

Salary benchmarks

Our take

Built with the intention of turning the burden of email drafting into a business's competitive edge, Fyxer AI delivers AI executive assistants that can organise inboxes, draft emails in the tone of voice of each user, and write "better-than-human" meeting notes. Plugging directly into Gmail, Outlook, Slack, Teams, Google Meet and Zoom, its service is simple to use without the need to grasp additional software.

Fyxer is especially useful for industries that spend large amounts of time composing emails. Think real estate, consultants and recruiters, all saving time through the pure-play AI software of Fyxer and its open-source AI models and retrieval augmented generation. The company claims that its customers send 53% of the email drafts generated on its platform.

As more and more professionals turn to AI to save them time in their everyday tasks, Fyxer AI's secure and streamlined service is sure to gain more attention. Things certainly look to be going well, as in 2024, the company raised $500K in just three weeks from existing customers and their networks. It also rocketed from $1m ARR to $22m in just 10 months in 2025 - a sure-fire sign of the value users see in its offering

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Sep 2025

$30m

SERIES B

Mar 2025

$10m

SERIES A

Total funding: $40.5m

Company values

What do we value? We're very intentional about adding new people. We believe a small team of exceptional people working hard at a problem they care about will always outperform a larger, more unfocused team. That means you'll need to bring an intensity to this role that might not be expected at other companies but it also means you'll be fast-tracked into roles with greater responsibilities far earlier.

Company HQ

Midtown East, New York, NY

Leadership

Archie Hollingsworth

(Co-Founder & CRO)

Founding Member of Pavilion. Co-founded FYXER, an Executive Assistant Agency, in 2016, and is now using that knowledge at Fyxer AI.

Matthew Ffrench

(Co-Founder & CTO)

Previously co-founded and was CTO at Mercado. Was also Product Manager at Zopa.

Richard Hollingsworth

(Co-Founder & CEO)

Founding Member of AI Circle. Co-founded FYXER with Archie, and was a Quant Trader at Bull Moose Derivatives.

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