Disputes Paralegal, Whatnot
$144-190k
Offers equity
Salesforce
JIRA
Docusign
Slack
Next
ServiceNow
Smartsheet
Senior and Expert level
Los Angeles
New York
San Francisco Bay Area
Live stream platform & marketplace
Posted today
Live stream platform & marketplace
1001+ employees
B2CMarketplaceSocialSocial MediaConsumer Goods
Posted today
$144-190k
Offers equity
Salesforce
JIRA
Docusign
Slack
Next
ServiceNow
Smartsheet
Senior and Expert level
Los Angeles
New York
San Francisco Bay Area
1001+ employees
B2CMarketplaceSocialSocial MediaConsumer Goods
Company mission
To enable anyone to turn their passion into a business and bring people together through commerce.
Role
Who you are
- We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco, New York, Seattle, or Los Angeles hubs
- People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it
- As our next Paralegal, you should have 7+ years of legal experience, plus:
- A bachelor’s degree (required), plus 7+ years of legal support, legal project management, or paralegal experience in litigation, disputes, or a high-volume legal environment
- In-house litigation, legal project management, or regulatory experience is strongly preferred. Ideally you have previous experience at a marketplace, fintech, or consumer tech platform — though high-volume litigation or project management experience at a large law firm is also a plus
- Strong Communication Skills. Both oral and written communication are important in this role; you can write clearly and concisely, and know how to calibrate tone for sensitive situations
- Demonstrated AI tool fluency. You have used AI (e.g., Claude, Glean, GC AI, Harvey) to build real workflows — not just as an occasional chatbot — and you actively look for ways to use tooling to improve speed, consistency, and coverage. Comfortable learning new platforms fast
- A builder, not just an operator. You have identified gaps in an intake or response workflow and fixed them structurally — templates, automations, tracking systems — so the same problem doesn’t recur. You are comfortable creating process where none exists
- Intake Experience. You have prior experience with demand letter intake and response drafting, or other structured legal correspondence workflows, and a sense for when to escalate versus when to use a template
- Organizational skills and a positive attitude. Excellent organizational skills and the ability to manage a large volume of matters simultaneously without losing track of details. Comfortable working cross-functionally and ramping quickly in an ambiguous, fast-moving environment
- Genuine interest in Whatnot. You’ve used the app (or are excited to), and you get what it means to support a two-sided marketplace community
- Tooling. We run on Slack, Google Docs, Streamline (matter management), and DocuSign (execution); experience with a comparable matter-management or case-tracking system (e.g., LawVu, Ironclad, ServiceNow, Salesforce/CaseCloud, Smartsheet, Jira) transfers well
What the job involves
- The Legal team protects the platform, enables the business to move fast, and keeps Whatnot ahead of the legal risk that comes with hypergrowth
- We’re hiring a sharp, detail-oriented Disputes Paralegal and Project Manager to work directly with our Litigation Counsel and own the day-to-day engine behind a high and growing volume of disputes — demand letters, pre-litigation matters, arbitration threats, small claims, subpoenas, and related notices
- The core of the job is running intake end to end — logging, triaging, and routing every new matter, drafting first responses to users, and keeping matter tracking airtight so nothing slips
- Just as importantly, you’ll improve the systems behind that work as the function scales
- We use AI as a core part of how the team works, and we expect you to use it to do more, faster, and to catch what manual tracking misses. If your instinct when something breaks is to redesign the process rather than just work harder, you’ll thrive here
- This role has real room to grow as our disputes and legal operations functions mature
- Own intake end to end across every channel — logging, categorizing, and routing each new matter to the right attorney with a clear summary of the claim, claimant, type, and any immediate deadlines
- Triage and manage accurately and consistently across claim types (demand letters, pre-litigation disputes, arbitration threats, small claims, subpoenas) — making defensible first-line calls under time pressure
- Draft and send initial responses to users, working from templates and escalation protocols, and calibrating tone for sensitive or adversarial situations
- Maintain case tracking system and disputes files to ensure nothing falls through the cracks. You love consistent matter folders, proactive deadline reminders, calendar invites for hearings and filing dates
- Administer legal holds and preservation — issue and track hold notices under Counsel's direction, maintain custodian lists and acknowledgments, partner with IT/People to prevent deletion for held custodians, and release holds at matter close
- Improve the system as you go — intake workflows, response playbooks, decision trees, trackers, and escalation paths — and audit legacy trackers for active matters that haven’t been migrated, rather than relying on personal heroics to stay afloat
- Use AI tools (Claude CoWork, Glean, GC AI) to drive efficiency, build templates and workflows, and create a safety net so matters don’t get missed
- Partner cross-functionally with Trust & Risk, Customer Experience, and Legal Operations to gather facts and documentation, and communicate matter status to non-legal stakeholders without over-lawyering
Our take
Live shopping is changing the way people engage with eCommerce and Whatnot is one of the key platforms driving this shift. The company operates across the US, UK, and Europe, where millions of people connect each day to buy, sell, and build communities around shared interests.
Founded in 2019, Whatnot allows real-time auctions where buyers can watch sellers showcase products and share their expertise, creating a more interactive and personal shopper experience. Sellers include individual creators and small businesses who use live shows to reach audiences and grow their online presence.
As of 2025, the company reports over $6B in sales, with sellers earning significantly more on average than other major marketplaces. And with a range of investor support, Whatnot is committed to developing new ways to make online shopping more social and community-driven.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Jon Malkemus, VP Product Design
Insights
Top investors
54% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2025
$225m
SERIES F
Jan 2025
$265m
SERIES E
Total funding: $974.2m
Company benefits
- Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
- Compensation: Generous compensation, including a competitive base salary and equity. Whatnot offers monthly reimbursement for internet and phone costs, along with a one-time home office set-up allowance. Whatnot offers a pension plan and matches employee contributions of up to 4% of the employee’s base salary.
- Recharge: Whatnot gives you the freedom to take time off as you see fit. And, we take company-wide Winter and Summer breaks so we can recharge. Whatnot provides a monthly allowance for wellness expenses. We know that to take care of our customers, we have to take care of ourselves. Supplemental health and life insurance coverage comes standard at Whatnot. 16 weeks of paid parental leave, and an additional one-month gradual return-to-work period.* Plus an additional childcare allowance, and a lifetime allowance for family planning, including adoption and fertility expenses. *The leave allowances provided by Whatnot may be dictated / informed by your country’s legal requirements,
- Flexibility: As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.
Company values
- Always listen to customers
- Move uncomfortably fast
- Prioritize impact ruthlessly
- Own everything and nothing
- Set crazy goals
- Provide extreme transparency
- Optimize for the upside
- Team over ego
- Figure it out
- Deeply understand why
- Have fun & be kind
Company HQ
Venice, Los Angeles, CA
Articles
Leadership
Grant LaFontaine
(Co-Founder & CEO)Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.
Logan Head
(Co-Founder & CTO)Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.
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