Associate Project Manager, Narvar
CA$101-123k
Customer experience platform that helps retailers inspire long-term customer loyalty
Be an early applicant
Customer experience platform that helps retailers inspire long-term customer loyalty
201-500 employees
Be an early applicant
CA$101-123k
201-500 employees
Company mission
To empower retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Role
Who you are
- This role is ideal for someone who brings foundational project management skills, thrives in a cross-functional, fast-paced environment, and is passionate about delivering value to customers through well-executed implementations
- 2-4 years of experience in client-facing project management, onboarding, or technical implementation
- Bachelor’s degree or equivalent experience
- CAPM or similar certification is a plus
- Experience in a SaaS environment is preferred. Familiarity with e-commerce platforms, retail systems, or logistics technology is a plus
- Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail
- Excellent communication skills with both technical and non-technical stakeholders
- A proactive, problem-solving mindset with a willingness to find creative solutions to project challenges
- Experience working cross-functionally with technical and customer-facing teams
- Comfort discussing basic technical concepts (e.g., APIs, data mapping) — you don’t need to code, but you’re not afraid of JSON
- High accountability, adaptability, and curiosity — you thrive in a fast-moving environment where every project is a little different
- Experience with tools like Salesforce, Jira, Rocketlane, or similar is a plus
What the job involves
- Narvar is growing! We are seeking an Associate Project Manager to lead the successful implementation of our post-purchase customer experience platform for retail clients
- As an Associate Project Manager at Narvar, you’ll guide customers through onboarding and implementation, ensuring timely delivery, clear communication, and strong alignment across internal teams
- You’ll play a key role in scaling our Professional Services practice by applying best practices and AI workflows, while growing your project management craft
- Manage customer implementation projects end-to-end — from kickoff through post-go-live — ensuring alignment, tracking progress, managing risks, and driving toward key milestones
- Collaborate with cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery
- Serve as the primary point of contact for your customers throughout the implementation, building strong relationships and setting clear expectations
- Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans
- Support change management activities including scope adjustments, project timelines, and issue resolution
- Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders
- Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to keep delivery on track and avoid surprises
- Participate in post-go-live handoff and knowledge-sharing sessions to ensure ongoing customer success
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimizes shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2B shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1,500 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Grow and thrive: Feel empowered to take responsibility and ownership. Gain valuable mentorship, grow professional, and expand your skill set.
- Recharge and be well: Our benefits are designed with you in mind, offering comprehensive health, vision, and dental plans, generous parental leave, and flexible time off to support your well-being.
- Hybrid work: We consider the San Francisco Bay Area home, but the Narvar family extends across the globe to cities like Atlanta, New York, Bangalore, and London.
- Stay connected: Connect with fellow Narvarians who share your passions -from fitness tips to whisky club and everything in between. Celebrate big wins and everyday moments through regional and global company gatherings.
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(Founder)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmart.
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