Concierge Sales Specialist, LegalZoom
$37.4-48.5k
+ Performance-based monthly incentive bonus
Online legal advice platform
Job no longer available
Online legal advice platform
1001+ employees
Job no longer available
$37.4-48.5k
+ Performance-based monthly incentive bonus
1001+ employees
Company mission
To make legal help should be a fundamental right, easy to understand, afford, and access.
Role
Who you are
- Associates degree preferred, but not required
- 2+ years experience in Sales or Account Management
- Customer-first mindset: Demonstrated ability to understand and relate to customer concerns and build trust and rapport
- Strong sales acumen with a consistent track record of quota achievement
- Self-starter who takes the initiative and works with limited direction
- Excellent listening skills with the ability to problem-solve and de-escalate as needed
- Impeccable communication skills
- Proficient computer skills and the ability to navigate multiple applications
- Availability to work various shifts, including some overtime
- Ability to use Windows operating systems
- Organization and work prioritization skills
What the job involves
- The Concierge Sales Specialist role is responsible for providing a positive sales experience, taking a consultative approach to the customer relationship, proactively identifying and closing Do It For Me (DIFM) solutions and assisting our customers with their business needs.
- Concierge Sales Specialist are experts in our product and service portfolio and play a critical role in educating our clients while providing a top-tier customer experience.
- The ideal candidate will focus on pre-sales activities including prospecting, customer needs analysis, identifying DIFM opportunities and coordinating the subscription process to ensure timely solution deployment
- Build trust in the company and ensure our customers are provided with accurate product knowledge
- Achieve outbound call targets set by management team
- Responsible for building and maintaining customer relationships through pipeline management
- Meet or exceed monthly revenue targets and departmental KPIs
- Uncovering customer’s needs and presenting an accurate high-level overview of our value proposition
- Listening to unique business problems and communicating easily understood solutions
- Develop and maintain deep expertise of LegalZoom products and best practices to provide value to customers
- Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention
- Follow up with customers to further educate and solidify their business plans
- Ability to work harmoniously with others towards individual and team targets
- Resilient and able to stay focused on winning over potential customers despite setbacks or rejections
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer, with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
However, it has found space to grow its operations nonetheless, partially due to the rise in interest in digital solutions. An IPO in 2021 also enabled LegalZoom's growth, though in 2024 a class action is underway to investigate the company's significantly lowered share prices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Private healthcare
- Pension
- Eye care
- Discount legal fees
- Season ticket loan
- Cycle to work
- Fundraising match
- Life assurance
- Chill-out area
- Massages
- Office yoga
- Social events
Company HQ
Downtown, Glendale, CA
Leadership
Robert Shapiro
(Co-founder)Co-founder of ShoeDazzle.com and Chairman of the Brent Shapiro Foundation for Alcohol and Drug Awareness.
Brian Lee
(Co-founder)Co-founder of ShoeDazzle.com and The Honest Company. Previously Attorney at Skadden Arps. J.D of Law at UCLA School of Law.
Salary benchmarks
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