Account Manager, Forter
$100-125k
+ Bonus + Equity
2 days a week in office
Fraud prevention platform
Job no longer available
Fraud prevention platform
501-1000 employees
Job no longer available
$100-125k
+ Bonus + Equity
2 days a week in office
501-1000 employees
Company mission
To build trust in e-commerce by eliminating fraud for online merchants and marketplaces.
Role
Who you are
- Desired experience: 2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers. Startup experience is a plus
- Commercial aptitude: Track record of growing revenue by renewing contracts and expanding accounts through upsells. Experience with an upsell or revenue quota preferred
- Technical aptitude: Capability to learn technical topics and be a technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts
- Relationships: Excellent communication skills both internally and externally. Proven ability to develop relationships with customer executives
- Program management: Proven ability to manage multiple accounts and prioritize tasks effectively in a relatively large book of business
What the job involves
- As an Account Manager (AM), you’ll be positioned to guide customers in unlocking Forter’s full value
- Unlike at other companies where Customer Success may feel intermediary, Forter empowers its AM’s to drive both revenue retention and growth
- In this role, you’ll forge lasting relationships with client executives, address complex business challenges, and expand partnerships—building business, technical, and relationship skills that accelerate your career
- Serve as the main point of contact for 45-50 customers, managing relationships throughout the customer lifecycle, including renewals and expansions
- Own quarterly renewals forecasting, proactively identifying risks and offering solutions to preserve net dollar retention
- Identify and track upsell opportunities in Salesforce to increase account value and revenue
- Lead QBRs, providing performance insights on fraud trends and industry updates for a portfolio of 45-50 customers
- Support customers in using Forter’s products effectively through training and platform enablement
Our take
Forter provides new generation fraud prevention to meet the challenges faced by modern enterprise e-commerce. The system eliminates the need for rules, scores or manual reviews, making fraud prevention friction-free.
The result is fraud prevention that is invisible to buyers and empowers merchants with increased approvals, smoother checkout and the near elimination of false positives - meaning more sales and happier customers.
Behind the scenes, Forter’s machine learning technology combines advanced cyber intelligence with behavioural and identity analysis to create a multi-layered fraud detection mechanism.
The company had previously announced IPO plans; however, it has yet to move forward with this venture. Since its $300M investment round in 2021, the company has made several acquisitions, strengthening its fraud prevention solution stack.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2021
$300m
SERIES F
Nov 2020
$125m
SERIES E
Total funding: $528m
Company benefits
- Vision & Dental Benefits
- Fitness Subsidies
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Midtown East, New York, NY
Leadership
Liron Damri
(Co-Founder & President)Previously worked for 5 years at Paypal, holding various positions such as Head of Americas Analytics, Business Analytics (ARS) and Strategy and Business Development, LATAM. He served as Forter's COO until 2017
Michael Reitblat
(Co-Founder & CEO)Previously VP Product and Board Member at Pango Parking for 4 years and Military Intelligence Officer at Israeli Intelligence Corps - Cyber Command for 3 years
Salary benchmarks
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