Senior Product Manager, Ada
Training
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- We’re looking for a driven Senior Product Manager who thrives in complex, fast-moving environments. You embrace challenges, act decisively, and relentlessly pursue results. You are curious by default, asking ‘why’ until you get to the root of a problem
- Your decisions blend data, intuition, and customer insight, ensuring everything you build is intentional, high-quality, and deeply integrated into the broader product
- You focus on what matters most, prioritizing a few, high-impact initiatives that elevate the entire platform. You think ahead, architecting strategies that not only solve today’s challenges but also position Ada for what’s next
- Proven product leadership – At least 5 years of experience in product development (engineering, design, or product management), including 2+ years in a product management role, driving products from concept to launch
- Builder’s Mindset – You thrive in ambiguity, using creativity, experimentation, and rapid iteration to define new product experiences rather than optimizing existing ones
- Strategic and execution-focused approach – You can define and execute on a long-term strategy, delivering incremental value at every stage while keeping the bigger picture in focus
- Technical fluency – You work comfortably with ML concepts, data transformations, and no-code/low-code systems. You collaborate closely with engineers and designers to architect scalable, intuitive, and high-impact solutions
- Customer Focus: – You are relentless in understanding customer needs and priorities, balancing big-picture thinking with an obsession for getting the details right
- Influential Leadership – You are able to inspire alignment and build confidence across cross-functional teams without relying on authority
- Bias for action and problem-solving – You are self-motivated, proactive, and creative, turning challenges into opportunities and driving momentum even in uncharted territory
What the job involves
- At Ada, Product Managers own their work end-to-end, shaping every stage—from ideation to market launch. This is a highly visible, high-impact role, where you’ll play a key part in defining and delivering innovative AI-driven experiences
- Lead the evolution of Ada’s AI Manager experience, shaping the strategy and roadmap for how customers gain precise control over their AI Agent
- Design intuitive management workflows in the Ada Dashboard that make it effortless to configure resources, tailor the AI Agent’s behavior, and accelerate the path from launch to a successful, high-performing AI Agent
- Advance Coaching capabilities, to empower AI Managers to directly control how their AI Agent learns from gaps, tests changes, and measures the impact of improvements at scale—solving the complex challenge of imparting deterministic control over inherently non-deterministic generative AI systems
- Strengthen Ada’s AI Agent knowledge retrieval ensuring accurate, grounded and up to date responses
- Expand the ways customers' AI Agents can be controlled and interact with external systems, including developing and optimizing MCP frameworks and other integration capabilities
- Empower AI Managers to maximize the power of generative workflows while weaving in key deterministic paths where needed, enabling them to combine no-code/low-code data transformations with adaptive AI-driven responses for powerful, tailored automation
- Collaborate with ML engineers, designers, and customers to explore and define new approaches, refine guardrails, and validate how the AI Agent learns and improves through usage
Application process
- Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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