Product Manager, Assembled
Platform
$180-225k
+ Equity
3-5 days a week in office
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$180-225k
+ Equity
3-5 days a week in office
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- Minimum of 3 years of product management experience in enterprise SaaS
- Strong technical product skills: you have or can quickly form perspectives on integration strategies, data stacks, and infrastructure choices
- Collaborative style, with a track record of building strong partnerships, trust, and respect across functions – especially with technical teams – and making the people around you more effective
- You've led and shipped complex, impactful products or platform initiatives that show you know how to handle tradeoffs and obstacles
- Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback
- Customer orientation, with a passion for translating business problems into product solutions
- Analytical mindset and ability to meaningfully engage with data
- Technical fluency to drill into complex design and implementation challenges
- Excited to work in person in our New York office 3-5 days a week
What the job involves
- Product Management at Assembled articulates the most important problems to solve in a way that will delight customers and grow the business
- To do this, you should expect to partner closely with support teams at the world's best brands – small and large – and regularly meet with prospects to paint the vision and learn about their problems and what resonates
- PMs here also grease the works across the company to make everything go smoother, from understanding impact to enabling teams to evangelizing new ways to leverage AI to shouting out wins
- In this role, you will work with the 3 Engineering teams responsible for our infrastructure, data, and integrations, making up the platform that powers both workforce management and AI agents
- Together you'll deliver data to unlock smarter forecasting, business decision-making, and insights; you'll contribute to infrastructure strategy and cost balancing; you'll make our growing set of integrations and APIs more robust and testable
- You'll be innovating with new technologies like Snowflake data sharing, MCP, and SQL Data Mesh
- Work with prospects and customers to deeply understand problems and needs. Research, partner across functions, and analyze feedback and usage data
- Partner with internal teams to enable their roadmaps. You might be enabling people to build new dashboards in Hex; figuring out where embedding platform engineers with feature teams will dive scalability; or evolving integrations with platforms that power support, like Amazon Connect, Five9, and Genesys
- Collaborate with engineering and design teams to design and deliver impactful solutions. Provide clear business context, requirements, and direction; remove blockers
- Our team is highly collaborative and believes in people in all functions being able to contribute to product. Expect and empower rigorous discussion and debate
- Evangelize the product vision and roadmap to internal and external stakeholders. Share the "why" behind key decisions and rally teams around the product strategy. Be the go-to-market voice for our platform technologies and roadmap
- Foster a culture of experimentation and iteration. Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings
- Drive product performance and key metrics. Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value
- Champion high product quality. We hold a high bar for usability, visual design, as well as relevance to complex user workflows
- Foster a fast-paced, growth-mindset, empathetic culture. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working
- At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture is critical
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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