Operations Analyst, Salesforce
Global Resource Management
$81.4-111.9k
+ Employee stock purchasing program
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$81.4-111.9k
+ Employee stock purchasing program
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- We are looking for someone with 2+ years of experience in a resource management role who has analytical and problem-solving skills that can balance multiple dynamic priorities
What the job involves
- The Resource Management team is responsible for managing the staffing life cycle, globally, for Services engagements
- Resource Managers source and allocate consultants across Services roles
- We do so by monitoring, validating and routing resource requests, focusing on increasing utilization of internal resources and customer success
- Resource Managers drive alignment between collaborators (e.g. Services Leadership, People Managers, Account Partners and Project Team (Project Managers &/or Engagement Managers) in order to assign/staff Services engagements
- Key areas of responsibility include: Demand Management, Resource Management, Analysis and Narration of business health
- This role will see the Analyst take ownership of an operating unit, which includes building positive relationships with stakeholders and coordinating with other functions and understanding and articulating the demand vs supply , bench, risks and operating position
- You'll be reviewing pipeline/opportunities and projects - Comprehensive understanding of upcoming deal pipeline, closures, renewals and role requirements to ensure start dates align to available capacity
- Assignment planning/alignment - Named resources added and suggest resources where appropriate
- Opportunity closure data hygiene - Check resource requests to confirm status, date alignment and skills
- Resource capacity - Develop strong understanding of internal resource availability, skills and experience
- Identifying capacity shortfalls and evaluate/engage global alternatives and/or Partner Management
- Resource allocation - Managing, assigning and replacing resources
- Forecast review - Schedule management / load balancing
- Bench insights - Produce narrative on bench by resource / practice
- Utilization reporting - Write trend narrative on utilization
- Capacity reporting - Compose narrative on capacity plans, highlighting supply/demand or skills profile challenges
- Opportunity reporting - Provide reporting on open resource requests
- Centralize and lead regional staffing meetings with Services management to review and align resources against resource requests for current opportunities
- Assign staff to projects, balancing the needs of the project with the skills, availability and development needs of staff members
- Help to drive the utilization of the team by developing creative solutions to staff projects when resource availability is constrained
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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