Senior Staff Outbound Product Manager, ServiceNow
$171.9-300.8k
Plus equity
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$171.9-300.8k
Plus equity
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience in outbound product management or solution consulting within an enterprise software company, ideally in process mining, analytics, or data-driven operational improvement categories
- Strong communication skills with the ability to translate technical capability into business value for varied audiences, from practitioners to executives
- Comfort operating independently balancing adoption goals against revenue-oriented outcomes
- A track record of building customer enablement or field-facing content that drives measurable pipeline or adoption impact
- 5+ years of experience in product management, solution consulting, product marketing, or outbound/GTM roles within enterprise SaaS
- Bachelor's degree in a related field, or equivalent practical experience
- Demonstrated experience with process mining, task mining, business process analytics, or similar technology categories
- Experience working with or on the ServiceNow platform strongly preferred
- Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences
What the job involves
- ServiceNow is looking for a Sr Staff Outbound Product Manager to lead outbound strategy for Process Intelligence, including Process Mining and Task Mining
- This role sits within the Platform Outbound Product Management team and works closely with Product Management, Sales, Marketing, and Customer Success to bring these capabilities to market and drive adoption across the ServiceNow customer base
- Process Intelligence gives customers visibility into how work actually happens across their organization, surfacing inefficiencies, bottlenecks, and automation opportunities that are otherwise invisible
- This role carries a dual mandate: driving product adoption and directly influencing ACV growth through expansion and pipeline generation
- The person in this role will own the field-facing narrative for Process Mining and Task Mining, translate product capability into customer value, and act as the connective tissue between engineering roadmaps and go-to-market execution
- Contribute to outbound product strategy and positioning for Process Mining and Task Mining
- Balance a dual mandate of driving adoption and directly contributing to ACV growth through expansion and pipeline identification
- Partner with Inbound Product Management to understand roadmap direction and translate features into customer-relevant value propositions
- Build and deliver enablement content for sales, solution consulting, and partner teams, including talk tracks, demo scripts, and competitive positioning
- Contribute to and extend an established library of Process Intelligence enablement content, including the Process Mining Academy blog and video series, customer POV materials, and analyst positioning
- Develop and maintain sales tools, pricing and packaging guidance, and use case documentation
- Act as a subject matter expert in customer and prospect conversations, including executive briefings and strategic deals
- Partner cross-functionally with Marketing on launch plans, campaigns, and content for new releases
- Track adoption and usage metrics to identify expansion opportunities and inform outbound priorities
- Represent the voice of the field back to Inbound Product Management, surfacing customer feedback and competitive intelligence
- Support internal and external enablement through webinars, office hours, and community content
- Collaborate with peers across the Platform Outbound team to ensure consistent messaging across adjacent product areas
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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