Senior Customer Success Manager, Safety Culture
Offers equity
Mobile-first operations platform
Be an early applicant
Mobile-first operations platform
501-1000 employees
Be an early applicant
Offers equity
501-1000 employees
Company mission
To help working teams achieve quality and safe operations with innovative, low-cost mobile-first products.
Role
Who you are
- You bring prior experience as a Customer Success Manager for a SaaS product
- You bring deep experience in any of the following industries: construction, manufacturing, logistics, and/or infrastructure
- You have demonstrated ability to coach and mentor others as a senior member of the team
- You bring a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
- You have persuasion and presentation skills, with the ability to communicate up and down an organisation
- You are passionate about building lasting relationships with customers and colleagues
- You're an active listener and can understand customer pain points and take action
- You enjoy working in a dynamic scale-up organisation that puts customers at the heart of what we do
- Even if you don't meet every requirement listed in the ad, please consider applying for this role
What the job involves
- An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!
- The Senior Customer Success Manager role will partner with our SC customers as they transition from onboarding to ensure long term success with the platform
- This role will build and maintain deep and meaningful relationships with key customer stakeholders and act as an advocate internally, collaborating with Sales and Product teams to contribute to the ongoing improvement of our product and processes
- This role is centered on working with customers to achieve their business goals, acting as an advisor to our customers and aligning new uses of the platform and its features with tangible customer outcomes that inspire our customers to champion the SC platform
- You'll manage a book of business and ensure the retention, net growth, and platform adoption within your portfolio
- You'll seek and identify growth opportunities with discovery questions and creative ways to solve problems that can broaden the impact of SC
- You'll build and maintain strong relationships with key customer and business stakeholders
- You'll develop and execute comprehensive strategies to retain and grow your customers
- You'll align key results to tangible business outcomes and establishing ROI
- You'll deliver training and best practices as our customers expand and grow their teams
- You'll command a strong understanding of our product functionality and seamlessly translate business use cases to existing functionality, while identifying new ways of working with new features
- Think Customer! With a deep understanding of our customer and their needs, you'll advocate for them internally and support product development
Our take
Now one of Australia’s largest private tech companies, Safety Culture was initially developed as a digital checklist app for safety operations. It has since grown into a mobile-first operations platform that helps companies keep on top of their safety processes.
Covering risk management, Environment and sustainability, compliance, health and safety and asset management, Safety Culture uses digital training, inspections and integrations to ensure that companies are maintaining the highest possible standards of safety and compliance.
This one-stop shop for productivity-boosting safety procedures has benefitted from a flurry of funding over the years. Its 2024 round, led by BlackBird Ventures, is being used to accelerate its software capabilities and move towards wider market adoption. With a wealth of industries under its belt already - including pharmaceuticals and construction - the company is well equipped to continue its international expansion and integrate into ever more industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Sep 2024
$109.7m
LATE VC
Jul 2023
$34m
LATE VC
Total funding: $376.8m
Company benefits
- Equity - Equity with high growth potential, and a competitive salary
- Flexibility - Flexible working arrangements – we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Leave - Progressive leave policies designed to support our team through life’s more challenging moments
- Wellbeing - Wellbeing initiatives such as subsidised fitness programs and EAP services
- Development - Access to professional and personal training and development opportunities (eg. hackathons, workshops, lunch & learns)
- Hackathons & ShipIt! - ShipIt! is our annual company offsite where we bring together all employees globally for a week to reflect on the successes of the past and our vision for the future of SafetyCulture
Company HQ
Surry Hills, NSW
Leadership
Luke Anear
(Founder & Executive Chair)Previously the CEO of Safety Culture, Co-Founder at Insight Creative Photography and was a Practice Manager at Lee Kelly & Associates.
Salary benchmarks
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