Enterprise Customer Success Manager, Swoogo
More information about location
Event management software
Job no longer available
Event management software
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To empower anyone to bring people together.
Role
Who you are
- The ideal candidate for the Enterprise Customer Success Manager position is a collaborative team player who thrives within a demanding work environment
- They demonstrate professionalism, a commitment to surpassing expectations, and a keen emphasis on cultivating relationships
- They rapidly absorb new technologies and manage their time effectively
- A BA/BS Degree or equivalent
- 5+ years of pertinent work experience in areas like Customer Success, Event Technology, Technology Consulting, Technology Solutions Development, and Technical/Solutions Architecture
- Familiarity with JIRA; Expertise with Martech, particularly integrations with Salesforce, Marketo, Hubspot, Eloqua; Emphasis on Salesforce automation (SFA), Lead Management, and Marketing; Proficiency in marketing automation, lead scoring, lead nurturing, and campaign automation
- Proficiency in several of the following technologies:
- HTML, CSS, JavaScript; APIs, JSON, and HTTP Requests
- Various Authentication methods including OAuth and Basic Auth; Comprehension of UTM/URL parameters
- Familiarity with IT systems supporting end-to-end business processes throughout the customer's value chain
- Experience collaborating with extensive, intricate, distributed systems within enterprise-level organizations
- Significant experience with large-scale implementation of complex solution environments
- Capability to navigate and lead endeavors in managing intricate customer requests or projects involving multiple stakeholders and enterprise systems
- Demonstrated ability to communicate, present, and influence effectively at all levels of an organization, including executive and C-level stakeholders
- Strong aptitude for prioritization and multitasking, with the capacity to perform effectively under pressure
- Ability to comprehend technical concepts and translate them into business terminology, along with mapping business requirements to technical features
- In-depth understanding of diverse event marketing processes (Sales, Service, Marketing, Support), business applications, and automation
What the job involves
- Foster connections with key stakeholders in both business and Events/Marketing departments, becoming an authority in the customer's implementation and comprehending their primary business objectives and priorities
- Guide customers in attaining their business goals by offering proactive recommendations that enhance their continuous usage of Swoogo
- Establish a reputation as a dependable advisor among business and technical decision-makers
- Recognize prospects within the customer's industry for leveraging the capabilities of the Swoogo platform and collaborate with the Account Management team for expansion possibilities
- Champion innovation and early adoption of platform features by collaborating closely with the Product team
- Identify suitable projects for guided Services, gather requirements, and serve as a bridge between the customer and the Services team
- Monitor Swoogo adoption and usage patterns, success plan adoption, and usage, providing direction during Quarterly Technical reviews
- Act as a proactive intermediary with the Support and Product teams to address product features and technical hurdles
- Proactively update customers about upcoming technological changes or potential disruptions to their service, offering mitigation strategies
- Communicate proactively in case of service degradation or disruption
- Participate in issue assessment and resolution, acting as a customer advocate and propelling business reliability and customer contentment
- Identify and collaborate with internal teams to mitigate risks linked to license renewals
- Conduct demonstrations to showcase existing yet untapped Swoogo capabilities
- Contribute to internal projects and initiatives, sharing knowledge and best practices with colleagues, and serving as a Subject Matter Expert (SME) for specific technical or procedural domains within the Swoogo team
- This position will operate in the following working hours: 8am - 5pm Pacific Time
- Depending on customer requirements, the Senior Customer Success Manager may be needed to provide after-hours or weekend coverage
Our take
Planning corporate events can be a headache, from managing speakers and attendees to securing venues and everything in between. Swoogo is here to change that, offering customizable event management software designed to streamline the process for businesses of all sizes.
The company takes a comprehensive approach to event planning, covering everything from attendee registration and website creation to detailed marketing analytics. The best part? It's all customizable to fit clients' unique needs. With integrations across 11 different payment gateways, as well as tools like Zoom and Google Analytics, it offers seamless coordination at every step.
Trusted by big names like DocuSign and the New York Times, Swoogo's platform is making waves in the industry. And it's been recognized as one of Inc/ Magazine's Best Workplaces for three consecutive years, making it clear the company is doing something right. Alongside this, it's backed by strong funding, positioning it for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2022
$20m
SERIES B
Total funding: $20m
Company benefits
- Fully Remote Company: Every member of the Swoogo team workdf from home. We've been fully distributed since 2015
- Open PTO: That we really want you to use! Well-rested teammates make awesome teammates; take the time you need
- PTO Travel Reimbursement: No seriously, we mean it. Employees get $1000/year towards vacation expenses; think flights, hotels, and restaurants
- Bi-Annual Offsites: We get together as a team twice a year. We've been to Newport, Lisbon, Cancun, Miami... where should we go next?
- 401k with Company Contribution: Swoogo offers a 401k plan through Betterment with a company contribution of 3%- no personal contribution required
- Remote Work Reimbursement: Whether you need an iPad or 10 ne offic e plants, employees get $1000/year to spend on home office equipment
- No Internal Meetings Wednesday: Everyone needs time to get things done/ No Internal Meetings Wednesdays help you focus on heads-down tasks, connecting with customers, and building partnerships
- Latest Tech: Pick your poison; whether you choose a Mac or PC, you'll get the latest and greatest to help you succeed
- Donation Matching: Swoogo will match your own personal donations to any 501(c)3 charity, up to $1,000 per calendar year
- Event Stipend: The best way support events is to really get events./ Every Swoog get $1000/year to attend or host an event
- DoorDash DashPass: Grab lunch with a no-fee DoorDash delivery. Your DashPass makes every day tacos that much easier
- Comprehensive Medical, Dental, and Vision Insurance: Your health = our health. We make sure every employee has the right tools to stay well
- Parental Leave: Swoogs are eligible for up to 15 weeks paid leave for birth, foster and adoption of a child, regardless of the child's age
Company HQ
Century City, Los Angeles, CA
Leadership
Christopher Sykes
(CEO)Joined Swoogo in 2020 as CEO. Prior to that, they were the Founder and Managing Director of Eagle Rock. They also worked as an Engagement Manager at Accenture Strategy and as a Consultant at Axia Limited.
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