Internal Communications Business Partner, Eurostar
12 Month Fixed-Term Contract
3 days a week in office (Kings Cross, London )
High speed international train
Job no longer available
High speed international train
1001+ employees
Job no longer available
3 days a week in office (Kings Cross, London )
1001+ employees
Company mission
To create an experience for their passengers that’s always truly exceptional.
Role
Who you are
- 5–7 years’ experience in internal communications roles
- Fluency in English and either French or Dutch, with strong collaboration and relationship-building skills
- Proven experience working with operational businesses such as Transport, Rail, Utilities, FMG or similar
- Strong business partnering skills with the ability to influence and advise senior stakeholders
- Excellent writing and storytelling abilities, with a knack for simplifying complex messages
- A proven track record of delivering impactful communications and managing multiple projects
- Familiarity with video and digital content production to support engaging communication strategies
- Experience working across multiple countries / geographies is highly desirable
What the job involves
- An exciting opportunity awaits you as Internal Communications Business Partner in our Communication and Diversity and Inclusion team
- As Internal Communications Business Partner you will be sponsible for shaping and delivering communication strategies that engage our colleagues, align them with our business objectives, and drive understanding, connection, and commitment to Eurostar’s vision and strategy
- This role may also have an on-call component
- Partner with departments to provide strategic advice on messaging, tone, and communication approaches that drive measurable impact
- Develop and implement internal communications strategies aligned with business goals and priorities
- Translate complex business information into clear, engaging content tailored to diverse internal audiences
- Create and deliver a range of digital and print content, as well as support in-person and virtual events
- Monitor and report on communication effectiveness, using insights to continuously improve
- Champion our Bold, Honest, and Caring behaviours and support diversity and inclusion through internal communications
- Own and manage specific internal communication channels and related processes, including admin tasks like purchase orders and distribution lists
- Support or deputise for the Head of Internal Communications when needed
Application process
- The close date for this role is 5pm, Thursday 15 January
Salary benchmarks
Our take
Since 1994, Eurostar has been the only high speed train that travels directly between the UK, France, Belgium and the Netherlands using the Channel Tunnel. Capable of top speeds exceeding 180 miles per hour, the Eurostar carries thousands of passengers a day between western European capitals.
Recently Eurostar has faced difficulties, with trains running almost a third empty due to bottlenecks in stations, caused by the regulatory effects of Brexit and a shortage of station and border control staff. Eurostar has responded by consolidating its operations, discontinuing journeys to Ashford and Disneyland Paris to focus on its core offering.
Eurostar acquired Thalys in 2022, a train operator using the high-speed network between Paris and Brussels. The company has integrated the two companies' branding, and is uniting the booking systems and loyalty schemes to offer a single package to customers anywhere on the network. It is hoped that this will offset the recent slump in customer numbers and allow Eurostar to reach its goal of 30 million passengers by 2030, which a new carbon-neutral Amsterdam terminal will also aid in reaching.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- Eurostar Vouchers
- 75% London Underground discount
- European + National Rail Discount
- Incredible benefits for candidates working in the UK offices. This includes 33 days of leave (including bank holidays), final salary pension scheme and more!
Company HQ
London, UK
Leadership
Jacques Damas
(CEO)Was previously Executive Director at Groupe Keolis and SNCF. Before that was COO at Eurostar.
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