Technical Account Manager, Astra

• Experience: 2+ years
• We're looking for a Technical Account Manager with a technical background to join Astra’s Integration Team in supporting hundreds of clients across the integration lifecycle
• The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers
• 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus)
• Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
• Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues
• Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations
• Experience with support systems like Zendesk (or similar ticketing platforms)
• A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams
• A proactive, detail-oriented approach and willingness to document solutions and processes for future use
• Proactive mindset - you seek out ways to improve systems and enable others
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience
• Monitoring: Experience with observability and alerting systems
• Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
• Understanding of APIs, data integrations, and common troubleshooting workflows
• Experience with ticketing systems (Zendesk, Jira, or similar)
• Comfort working with logs, SQL queries, and basic debugging tools
• Strong documentation skills for both internal and customer-facing materials
• We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges
• If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you

Desirable

• At Astra, a Technical Account Manager will be the first line of technical troubleshooting for our customers
• This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams
• They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary
• Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops
• Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations
• Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service
• Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation
• Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary
• Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication
• Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported
• Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance
• Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable
• Knowledge Sharing: Create documentation and insights that empower customers and reduce friction
• Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions