Customer Success Manager, Luminovo
French Speaker
€66.2-99k
OTE
+ Stock option packages
Mid level
Remote in EU, UK
More information about location
SaaS provider for the electronics industry
Be an early applicant
SaaS provider for the electronics industry
21-100 employees
B2BArtificial IntelligenceManufacturingDeep TechSubscriptionSaaSProcurement
Be an early applicant
€66.2-99k
OTE
+ Stock option packages
Mid level
Remote in EU, UK
More information about location
21-100 employees
B2BArtificial IntelligenceManufacturingDeep TechSubscriptionSaaSProcurement
Company mission
We want to bring innovations faster to everyone by reducing the time and resources needed to go from an idea to a market-ready electronic product.
Role
Who you are
- You are passionate about Customer Success and a B2B SaaS enthusiast?
- You want to be a strategic partner for your customers, not a transactional support agent?
- You want to create measurable impact across a trillion-dollar industry?
- You want to progress in your career and work with mid-size and enterprise customers?
- Language requirements: You'll mainly work with French-speaking and English-speaking customers from various territories
- Being fluent in 🇫🇷 French and 🇬🇧 English is therefore a must for this role. Any other language is of course a big plus
What the job involves
- Reporting To: Markus Gorke
- Luminovo is gearing up for Series A funding, and after winning 200+ customers worldwide, we are further expanding our Customer Success team
- As Customer Success Manager at Luminovo, your responsibility is to be a strategic partner to our customers, enable them to create measurable impact with our platform, and facilitate their growth through expansion & upsell
- Our product: Luminovo is the first all-in-one supply chain platform built specifically for the electronics industry
- Whether it's an OEM designing or procuring electronics in-house or an EMS, with a procurement and sales team – our platform helps them control their complete electronics supply chain
- Whom you’ll be working with
- Markus, our Team Lead Customer Success, who also manages his own customer portfolio
- Sebastian, one of our founders, who leads the Revenue department
- Max, who is leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more
- Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives
- Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback
- Success: Proactively manage my customer portfolio to ensure an amazing customer experience and prevent churn
- Onboarding: Facilitating a seamless onboarding experience by conducting interactive user trainings or workshops
- Insights: Collect and share data to build a deep understanding of users' needs and pain points
- Product: Find new opportunities for our product team to create the greatest possible added value for our customers
- Growth: Drive the expansion of customer contracts with the support of our sales team
- Expertise: Deepening your knowledge of our product, the electronic industry, and customer success best practices
Application process
- Get-to-know
- The interview will be a casual conversation with our hiring team. We'll go through your application, learn more about you, share information about Luminovo and the role. We would also like to address any questions you may have
- Hiring Manager Interview
- The interview will be a chance for you to get to know the hiring manager. During this conversation, the hiring manager will learn more about you as a person, including your motivations, goals, and interests. Likewise, you will also have the opportunity to learn more about your prospective manager, including their management style and expectations. Additionally, your hiring manager will want to assess various factors to determine whether you are a good fit for the position
- Take-Home Challenge
- Challenge Analysis Interview
- This interview will last around 60–90 minutes, during which we'll go into detail about the challenge you worked on. This will also be an opportunity for you to gain a clearer understanding of what the job entails in real time
- Peer Interview
- The interview will be a chance for you to get to know the peers you will be working with. During this conversation, the peers will learn more about you as a person and teammate. Likewise, you will also have the opportunity to learn more about your day-to-day work and what a day looks like for you in this role
- Founder's Interview
- For your final interview, you'll have the chance to speak with one of our founders. This is your opportunity to gain a deeper understanding of the company, its guiding principles, and the position you're applying for. We encourage you to engage in a two-way dialogue, where you can also learn more about what it's like to work at Luminovo
Our take
Processes for electronic manufacturing services and original equipment manufacturers have not yet caught up with the pace of technological innovation experienced in other technological fields. Luminovo believes that the speed of progress can be catalysed with its electronic operating system.
Luminovo products allow manufacturers to cut down the time and money required to take ideas through to business-ready electronic products. Among its services is LumiQuote, empowering electronic manufacturing services to gain fully transparent quotes.
Luminovo aims to continue its expansion by focusing on growing into a deep-tech company with strong roots throughout Europe. Having received funding in 2020 and 2021 and by preparing a public launch of its RfQ product, Luminovo is on the way to realising this mission.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (2 rounds)
Aug 2022
$11.6m
SEED
Apr 2020
$2.8m
SEED
Total funding: $14.4m
Company benefits
- Flexible working hours – We don’t have a rigid 9 to 6 work schedule. Instead, we encourage Luminerds to work during the hours in which they perform their best.
- Remote-first, with retreats! – As part of our remote-first setup, all Luminerds can work remotely within +/-2 hours of CET, while always being welcomed in our Munich office. In addition to our online team events, we regularly organize in-person team retreats and an annual get together for our company-wide LumiWeek.
- Equity compensation – We value every Luminerd’s work and dedication right from the start. Hence, for investing their time and skills in Luminovo as well as trusting and contributing to our vision, all permanent employees receive a Virtual Employee Stock Option Plan (VESOP) as part of their compensation package.
- Home-office equipment – As part of our remote-first setup, all Luminerds have the option to work from home. Regardless of your work location, we will make sure you receive the necessary equipment. This could include a brand new MacBook, 4K monitor, mouse, keyboard, ergonomic chair, etc.
- You decide – We trust Luminerds to act in the best interest of Luminovo. This is why we apply a “you decide” approach to productivity-related decisions, particularly including expenses, devices and personal development. We believe that given a high talent density and our goal to innovate, allowing the people with the most relevant knowledge to call the shots will result in better outcomes. We want to lead with context, not control
- Mental health matters – Taking care of your mental health is just as important as managing your physical health. Therefore, we offer Luminerds access to a mental health platform, including tools designed to maintain a healthy work-life balance and excel both personally and professionally.
- Childcare benefits – Supporting Luminerds and their families is very important to us, which is why we offer financial support to all parents at Luminovo! If you are a parent and have incurred childcare expenses, you will receive a monthly tax-free subsidy from us.
- Psychological safety – At Luminovo, our objective is that every Luminerd feels safe to bring their whole self to work. Psychological safety is the foundation of our honest and respectful feedback culture, our no-rules approach, and how we collaborate as a team.
Company values
- Trust each other - Be honest. Be open. Be respectful. Value transparency and provide a safe zone where others can be vulnerable.
- Embrace feedback - Show appreciation and let others know what you think! Do not be afraid to make mistakes and learn from them.
- Have fun - Be yourself and enjoy the time together. If you did not laugh, it was a wasted day.
- Focus on impact - Begin with the end in mind and let measurable outcomes guide your actions. Put solutions over problems.
- Be proactive - Act if you see an opportunity to help. Take ownership of your work and earn autonomy.
- Keep learning - Be curious. Personal growth leads to company growth.
Company HQ
Maxvorstadt, Munich, BY
Articles
Leadership
Timon Ruban
(Managing Director)Timon studied at Stanford before founding Deutscher KI-Verband e.V. in March 2018 and Luminovo in December 2017.
People progressing
Having taken a PhD at Cambridge, Tomas started at Luminovo as a Deep Learning Engineer in 2018, before being promoted to Technical Lead in August 2021.
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