Staff Site Reliability Engineer, ContactMonkey

• 7+ years in SRE, cloud infrastructure, or DevOps roles supporting complex distributed systems
• Expertise in observability, metrics, alerting, and incident response with a data-driven approach
• Proficient with AWS, Terraform, Terragrunt, Kubernetes, and scripting
• A strong collaborator and product thinker who views developer experience as their primary product, focused on measurably improving the daily workflow and speed of feature teams
• Skilled in balancing rapid innovation with robust security and compliance
• Experience implementing compliance frameworks within infrastructure and operational processes

Desirable

• As our Staff Engineer, Developer Experience, your primary mandate is to unlock engineering velocity
• You will leverage your expertise in SRE and cloud infrastructure to eliminate friction, automate toil, and build the self-service platforms that allow developers to ship code faster, test more robustly, and troubleshoot independently
• While you will ensure stability, security, and compliance (the essential housekeeping), your success will be measured by your measurable impact on the team's agility and innovation pipeline
• You are the champion who enables engineers to focus on product, not platform
• Engineering Velocity: Deliver robust, production-mirroring environments that empower engineering teams to confidently test, develop, and experiment—reducing environment-related defects and accelerating iteration cycles
• Cost & Performance Optimization: Lead infrastructure optimization with autoscaling and rightsizing initiatives to achieve significant cost savings and enhance service performance
• Release Automation: Automate build, test, and deployment pipelines to increase deployment frequency, reduce manual effort, and establish a high-velocity CI/CD practice (GitHub Actions)
• Reliability & Insights: Build and maintain comprehensive observability platforms (Grafana, Datadog, Sentry, Prometheus, Loki) that provide actionable insights and improve service reliability and uptime
• Security & Agility: Own implementation of security best practices for identity and access management, and secrets management, ensuring agility and security in the absence of dedicated ops or security teams
• Infrastructure Governance: Champion Infrastructure-as-Code (Terraform, Terragrunt) and container orchestration best practices (Kubernetes) for stable, maintainable infrastructure
• Organizational Growth: Mentor peers, lead by example, and foster a culture of shared ownership, proactive problem-solving, and continuous knowledge sharing
• Compliance: Embed regulatory controls (SOC2, GDPR) directly into infrastructure and operational processes for audit readiness
• Technical Modernization: Modernize legacy infrastructure with scalable, maintainable solutions aligned with long-term business and technical goals