Technical Services Engineer, MongoDB

• We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted
• It’s important for candidates to check off these boxes:
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• A good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Experience building and maintaining complex mission-critical production database systems
• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience in leveraging APIs to gather information and initiate actions
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage

Desirable

• MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems
• Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure
• This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems)
• Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB
• Our engineers can tell you how MongoDB’s Technical Services Team is Solving Complex Technical Challenges
• Working model for the first 3-6 months: Monday to Friday, 8am-5pm
• Once considered ramped, they will transition to a permanent Wednesday to Sunday or Saturday to Wednesday work week to provide weekend coverage alongside other peers
• Saturdays and Sundays are considered fully online workdays and not an on-call shift
• Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc)
• These are typically announced weeks in advance with a sign-up system that considers equitability
• You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between
• You'll become an expert resource on best practices in running MongoDB at scale, whatever that scale may be
• You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf
• You’ll be part of a team which delivers rich shared context as part of global incident response for select customers
• And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics
• Success Measures:
• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics, and you will be encouraged to handle technical escalations independently