Technical Project Manager, Greyparrot AI

• Project management experience in a customer facing role in a complex and fast moving technical environment
• A degree in Science, Engineering or Mathematics, or related field
• Familiarity with project management software such as JIRA is essential
• A structured, detail-oriented approach with a strong sense of accountability
• Willingness and ability to travel as needed to waste sorting plants in the UK and Europe (and potentially USA) at short notice
• Passion for addressing the waste crisis and other environmental issues
• The ability to understand complex technical solutions and explain them clearly to beginners in a way that is easy to understand
• Evidenced high attention to detail, diligent attitude and an ability to manage multiple tasks and clients
• Experience managing industrial projects

Desirable

• This role provides dedicated project management support to customers, primarily in the UK, Europe, and North America, ensuring their satisfaction and growth with Greyparrot
• As a key member of the Customer Delivery team, the Project Manager will oversee the Go-Live process, enforce deadlines, and manage existing accounts to foster long-term relationships. Reporting to the Head of Customer Delivery, they will coordinate across internal stakeholders to ensure a seamless customer experience
• This role will be responsible for end-to-end project delivery, managing the successful Go-Live of Greyparrot solutions across a portfolio of 10–15 concurrent projects globally. The Technical Project Manager (TPM) will work within the Delivery Team - made up of a data delivery function, customer support, and an implementation specialist
• The role’s main responsibility is ensuring a smooth transition from the commercial agreement (sales) to a seamless Go-Live process, ensuring clients are satisfied, engaged, and equipped with the tools and knowledge to use the system effectively
• The TPM will drive the implementation process, coordinating technical requirements, aligning internal and external stakeholders, and ensuring all deliverables are met on time
• Using Jira for ticket tracking and workflow management, they will serve as the key liaison between technical teams and customers - translating needs, surfacing blockers, and ensuring progress is maintained and clearly communicated
• This role will work with the other Project Manager and Head of Delivery to improve delivery processes to ensure seamless, scalable project execution across diverse customer environments and use cases
• Within a week the TPM may expect to be involved in client meetings, syncs across various teams, jira board management, and site visits
• Go-Live process management including: Internal coordination between individuals (data, eng, support, ops, product), Ticketing and communication internally and externally, Organisation of Value Demonstration
• External coordination with customers, directly or through Partners, sharing data request and presenting findings or involving relevant team members
• Lead retrospective reviews of each project, to enhance the process & collate and share any customer feedback and request for the product and technical team
• Lead engagement sessions with the customer on utilisation of the product, providing training & coaching where necessary, to benefit most from our product
• Project tracking and reporting, working to agreed response times and consistent customer experience
• Conducting weekly or bi-weekly calls with each customer, engaging relevant team members from sales, data, etc., as needed
• In collaboration with the Head of Customer Delivery, input in and build new processes and lead workflows to foster best project management practices across the business