Technical Success Manager, Appcues
$60-80k
OTE
+ Variable compensation + Equity
More information about location
Platform for measuring product adoption
Be an early applicant
Platform for measuring product adoption
21-100 employees
Be an early applicant
$60-80k
OTE
+ Variable compensation + Equity
More information about location
21-100 employees
Company mission
To make product adoption management and improvement easier, without needing to rely on a developer.
Role
Who you are
- You have hands-on technical experience — think SDKs, APIs, data mapping, debugging — and you'd rather roll up your sleeves and solve the problem than just describe it
- You have a curious mind and a desire to learn — you might not have all the answers, but you're eager to dig in and find them
- You like empowering customers with the tools and knowledge to build things themselves in the future, not just fixing things for them
- You love collaboration. You want to work closely with CXMs and Product to do what's right for the customer and the company
- You're an A+ communicator who can translate technical detail into something a non-technical stakeholder can act on — and translate customer feedback into something Product and Engineering can act on, too
- You're comfortable owning ambiguity, whether that's scoping a new engagement, triaging an urgent issue, or working toward a fix with incomplete information
- You're driven and organized — juggling onboarding, premium services work, and live support escalations all at once takes real focus and follow-through
- More than anything else, you're empathetic and genuinely want to help customers succeed. Technical skill gets you in the door, but care for the customer is what makes you great at this job
What the job involves
- Appcues is looking for a Technical Success Manager to join our Customer Experience team!
- We're building a team of driven, technically-minded problem-solvers who want to make a meaningful impact by setting our customers up for real success
- You'll be the primary technical partner for our most strategic customers, working closely with Customer Experience Managers and Support Engineering to make sure customers aren't just installed — they're set up to build targeted, high-impact product experiences from day one and every day after
- Owning technical onboarding for new customers — partnering with the assigned CXM to scope a plan, then handling SDK implementation, integration, data mapping, and event tracking so every account starts off on solid ground
- Training customers on platform fundamentals so they can confidently build, target, and publish experiences on their own, not just lean on us to do it for them
- Designing, building, and deploying in-app experiences on behalf of customers as part of scoped Premium Services engagements, including product launches, rebrands, and onboarding overhauls
- Auditing customer accounts and installations to catch gaps, inconsistencies, or missed opportunities before they become bigger problems
- Serving as the go-to technical contact for VIP accounts when something breaks — diagnosing issues hands-on, fixing what you can, and looping in Support Engineering when needed
- Proactively monitoring installation health across all accounts so you can flag and fix issues before customers even notice them
- Communicating clearly and promptly with customers during active issues, and documenting root causes and resolutions so the whole team learns from every case
- Working closely with CXMs and Support Engineering so customers feel genuinely supported end-to-end, not passed around
Our take
Every digital business deals with change, and much of this change comes with adopting new products relative to improving processes. Evaluating the effectiveness of respective products requires its own methodology and investment in time, energy and expense. The digital experience platform is a growing but lucrative market that reached a valuation exceeding $20 billion in 2025.
Appcues has created a no-code platform that allows businesses to analyze product usage as well as communicate their reactions. Appcues is easy to integrate into pre-existing platforms as it functions as a Google Chrome extension. Once you establish an account, you can log into Appcues Studio and manage flows and events, target experience, and app feedback.
Appcues provides consumers with a smoother on-boarding experience by offering product tours and welcome messages. This simple-to-use system has already been welcomed by a variety of large vendors including Lyft, Clearbit and AdRoll.
Freddie
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$32.1m
SERIES B
Aug 2018
$10m
SERIES A
Total funding: $45.8m
Company benefits
- You'll have a solid health, dental, and vision plan; access to 401k, and a generous family leave policy
- We offer a $1,000 home office stipend, and an additional $500 annual budget for extra work-related technology
- Home office not cutting it? We'll reimburse your monthly coworking fees
- Equity offerings
- We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, ad hoc Lunch & Learns at team lunches, and more!
- We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Jackson Noel
(Co-Founder & CEO)Having worked for GE Capital for 3 years, Jackson took an MIT MBA before working for a year in Growth for Testive. They left this in 2014 having co-founded Appcues in 2013.
Jonathan Kim
(Co-Founder & Board Member)Jonathan started their career as a Fenway News Online Editor for 3 years, before working at Performable and serving as a Subspot Software Engineer in 2013. Having founded it in 2013, they have been a Board Member at Appcues since June 2020.
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