Senior Product Designer, Marshmallow

• Excellent problem solving ability, creative thinking and visual aesthetics are a given
• Proactive mind set – You look to make continuous improvement to the products that you are working on
• Seeking out issues and identifying features to log, building up a backlog of opportunities
• Strong on technical delivery – You understand how to build tools, sit on the forefront of tech and push what is possible
• You can naturally partner with engineering teams of different disciplines and different levels. We need you to plan and deliver all aspects of your work with accuracy
• How long will it take, what will you do, what are the potential blockers and how will you overcome those
• Holistic thinker – You consider all aspects inside and outside of your own remit
• This means partnering closely with all areas of the business to create alignment
• You are always thinking, listening and learning about wider initiates than just yours
• Strategic - With this in mind we need you to think on a strategic level both in terms of claims and design, what does the future look like, how will we get there and what changes have to be made to carve out our own success
• Working closely with your PM you will assist on shaping the roadmap and key objectives in the months to come
• You will shape your working practices, and share your insights with the design team too
• Helping more junior members adopt more efficient ways of working
• Data digester – We measure everything. It is that simple. What is not as simple is analysing that data and determining useful, actionable insights
• We need you to have a curious mind in this area – know how to analyse data
• What numbers to go after, identify trends, scrutinise learnings from every angle and use this as part of your argument to prioritise what to work on next
• Designing for iOS and Android – Whilst a large portion of our work is on internal tooling there is also a strong need to have native mobile experience
• You will have designed for mobile in the past and have a desire to learn and develop a deeper understanding of this paradigm

• We are looking for a seasoned Senior Product Designer to join our Claims team
• We used to handle all our claims externally but struggled to find a solution that worked, so brought it all in-house
• There are two key user groups to what we work on:
• 1. The Consumer: What is the experience for our customer from before making a claim, actually making a claim in the app through to managing their expectations throughout the claims process?
• 2. The Operations team: How do we handle claims internally? What is the best tool to efficiently manage the claim, that provides timely information and actions for the team to do their job?
• As a team of designers, writers and researchers, we identify the needs of our customers to make sure we're prioritising and building the right thing that supports people in their hour of need, and makes them safer in the first place
• We work collaboratively across the company, breaking silos to create a seamless experience

• Initial call with our Marshmallow recruiter (30 mins)
• Past experience interview with the Hiring Manager (1 hour)
• A collaborative task onsite with Product and Design (2 hours)
• Finally, a culture interview (1 hour)

• Flexible working - Manage your own time and choose where to work from (in the office, at home, or a little bit of both). Just make sure your team is happy too.
• Ben benefits - Get your hands on your flexible benefits budget with the Ben Mastercard and spend it wherever you want.
• Competitive bonus scheme - designed to reward and recognise high performance 🌟
• Private healthcare - We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.

• Cycle to work scheme - We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
• Mental wellbeing - We have partnered with Oliva to offer mental health support and make therapy sessions more accessible.
• Learning and training - Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
• Company socials - We give all of our teams monthly budgets to get to know each other better outside of work. Plus we have company-wide socials every two weeks, themed parties, and more.

Total funding: $118.2m

For many ordinary people, insurance can be inaccessibly expensive. Marshmallow solves this problem by using data and technology to offer fairer coverage for car and van owners.