Prompt Designer/Engineer, Salesforce
Senior Director
$230.7-351.8k
Salary based on Washington candidates, other locations may differ
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$230.7-351.8k
Salary based on Washington candidates, other locations may differ
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Experience in conversation design, UX writing, or related fields, with a strong portfolio of AI-driven projects is a must
- Proven ability to design scalable conversation flows, user journeys, and AI prompt templates
- Expertise in multimodal interaction design and generative AI technologies (e.g., GPT or similar models)
- Technical and Analytical Skills
- Strong understanding of natural language processing (NLP) and AI applications across industries such as sales, service, and commerce
- Data-driven mindset with the ability to analyze and leverage performance metrics for optimization
- Collaboration and Communication
- Exceptional interpersonal skills to work effectively with cross-functional teams and influence stakeholders at all levels
- Ability to translate complex ideas into actionable strategies, bridging technical and non-technical audiences
Desirable
- Designing for generative AI systems with dynamic, context-aware interactions
- Building autonomous agent systems that enhance workflows and user experiences
- Applying behavioral psychology principles to drive user engagement
- Incorporating accessibility standards into conversational and multimodal AI designs
- Familiarity with enterprise SaaS platforms and industry-specific jargon
What the job involves
- We are seeking an experienced Prompt Designer / Engineer to join our Digital Customer Success team
- This pivotal role focuses on designing and implementing cutting-edge prompt templates and conversational experiences for our release of Agentforce
- As a key leader in our organization, you will leverage your expertise in conversation design, user experience, and generative AI to deliver human-centric, transformative solutions for our customers
- This role uniquely blends strategic leadership, hands-on design expertise, and collaboration with multidisciplinary teams to craft innovative experiences powered by AI and autonomous agents
- Design and Innovation
- Create prompt templates and conversational AI experiences for diverse use cases, such as issue resolution, customer onboarding, and learning
- Develop multimodal interaction designs incorporating text, voice, visual, and sensory inputs to craft rich, human-like user experiences
- Design conversational flows for autonomous agents capable of completing complex tasks (e.g., lead qualification, customer support, order processing) independently or semi-independently
- Collaboration and Leadership
- Partner with product managers, UX designers, AI developers, and researchers to align AI interaction models with business objectives
- Advocate for generative AI’s transformative potential across internal and external stakeholders, influencing product strategy and execution
- Optimization and Iteration
- Continuously refine prompt templates using data-driven insights, A/B testing, and user feedback to enhance performance and user satisfaction
- Establish best practices, guidelines, and documentation to standardize conversational design processes across teams
- Personalization and Accessibility
- Tailor AI interactions to reflect tone, style, and cultural nuances across customer segments and industries
- Champion accessibility and inclusivity, ensuring AI designs meet diverse user needs and industry standards
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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