Senior Customer Care Expert, Polestar
3+ days a week in office
Electric car manufacturer
Be an early applicant
Electric car manufacturer
1001+ employees
Be an early applicant
3+ days a week in office
1001+ employees
Company mission
To improve the society we live in by guiding the automotive industry forward through pure, progressive, performance.
Role
Who you are
- Passion - you have it. For people, the EV revolution, our Polestar products, and align with our sustainable mission to improve the society we live in. Your passion is energetically translated into delivering great customer service and developing your team. Sounds like you? Apply today!
- To be a great fit for this role, we are looking for a true customer service expert for this role who is ready for his next step as a manager
- You are immaculate in listening and have an enthusiastic and flexible approach with the ability to coach a team
- In addition, you can translate the organization's strategy into objective goals for your team
- Your passion for EV and our planet surges through your communication into an energetic and inspirational attitude
- Completed studies on a High school-level or higher
- Minimum five years of experience within Customer Service or Sales
- Experience with Contact Centre Systems (MI, CRM, WFM, Quality Assurance or Complaints Management) is a plus
- Excellent oral and written communication in French and English (common language within Polestar)
- It is desirable that you have knowledge and/or work experience from the tech/automotive industry
- In addition to this, you are resilient, motivated with attention to detail and the promise to deliver qualitative results that comply with regulations
- For you, negotiation and planning of organization comes naturally
What the job involves
- The opening hours of our Customer Care Center are Monday to Thursday between 9AM and 6PM, and Friday between 9AM and 5PM
- In this role, you will lead, manage and develop your team to deliver brilliant performance and a first-class personal experience for our current and future customers across the buying and ownership journey
- As a team leader, you will be responsible for your team’s productivity and performance targets making sure that the service levels are achieved
- On a daily basis, you will develop, coach and support the Customer Care Advisors, and also to allocate, plan, and map tasks
- You will support a culture of openness, transparency and high motivation in the business
- Since you will be the only staff member on the team at the start, you will of course operate as a Customer Care Expert yourself
- Have close collaboration with support functions in HQ/Markets
- Have management related tasks such as daily briefings, team meetings, quality monitoring and conduct performance reviews
Application process
- If you are interested in joining the Polestar family as Senior Customer Care Expert, please submit your application (no need for cover letter)
Our take
Polestar is a premium electric performance car brand based in Sweden as a joint venture between Volvo Cars and Geely Holdings. Founded in 2017, the company has cars on the road across Europe, North America and Asia.
What sets Polestar apart from other brands is its asset-light business model and a digital first, direct to consumer approach, enabling customers to browse their products and place orders online without the need for a showroom or dealership.
With the rise in electric cars as a sustainable alternative to family cars, it’s clear to see Polestar is in a great position to manage the global shift away from fossil fuels and ride out the wave into a more sustainable, greener future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2021
$500m
GROWTH EQUITY VC
Total funding: $500m
Company benefits
- Hybrid work
Company values
- Passion for sustainable electric mobility
- Never settling or compromising
- Innovation is a team effort
Company HQ
Västra Götaland, Sweden
Articles
Leadership
Thomas Ingenlath
(CEO)Also was Chief Design Officer and still is Senior VP of Design for Volvo Car Group. Previously worked as Lead Designer for Volkswagen and Design Director for Skoda Auto.
Salary benchmarks
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