Director of Marketing Operations, NinjaOne
$150-185k
Salary applicable to candidates based in CA
More information about location
Endpoint IT management platform
Job no longer available
Endpoint IT management platform
1001+ employees
Job no longer available
$150-185k
Salary applicable to candidates based in CA
More information about location
1001+ employees
Company mission
To simplify IT operations by automating real-time visibility, security, and control over all endpoints.
Role
Who you are
- 6+ years of experience in Sales and Marketing Operations
- 4+ years of leadership experience, managing a team of operations professionals
- Experience working with Marketing and Sales teams in a B2B SaaS environment
- Experience working with sales email tools like SalesLoft or Outreach
- Experience with attribution models, funnel types, and campaign ROI frameworks
- Highly skilled in Salesforce (SFDC Certification preferred)
- Highly proficient in marketing automation systems (Pardot) and integrating systems with other technologies
- You are a detail-oriented decision-maker with strong analytical skills, possessing hands-on experience in reporting and data analysis
- An adept strategist and hands-on implementer, you thrive in managing multiple cross-functional projects simultaneously in a fast-paced, ever-evolving environment
- Proven experience in managing a global team and navigating the complexities of multi-language marketing assets
- You are technically proficient, with a proactive approach to process improvement, and testing and retesting are integral to your method
- A skilled communicator who excels at building relationships across various levels of an organization
- Self-motivated and scrappy - you know what needs to be done and you take ownership and initiative
- BA/BS degree or equivalent working experience
- You align with our values Curiosity, Integrity, Kindness, Humility, Builders and are committed to creating an environment where these values flourish in our teams
What the job involves
- In this crucial role, you’ll manage our global marketing systems, processes, data, and insights, and drive operational efficiencies and growth initiatives to ensure effectiveness across all marketing activities.
- As a strategic leader and practical executor, you’ll champion real-time communication, enhancing team responsiveness and decision-making.
- Reporting directly to the VP of Revenue Marketing, your influential leadership will be pivotal in fostering a culture of robust team development and inspiring your team to reach new heights
- Oversee the global marketing operations team and enhance the overall effectiveness of the marketing department
- Define and implement the vision and strategy for marketing operations, aligning with the company’s growth objectives
- Train and support team members to ensure adherence to best practices and internal processes
- Lead the management and enhancement of the marketing technology ecosystem; evaluate new technologies and add-on applications to boost team performance
- Manage the integration and technical facets of all key systems, including marketing automation, lead routing, sales email tools, web chat, etc., to generate, distribute, and report on leads and pipeline
- Manage the Pardot <> SFDC integration, ensuring high data quality within the database for dependable business insights
- Oversee vendor relationships within our marketing operations technology stack
- Streamline the marketing operations project management lifecycle to ensure top-tier communication and responsiveness across departments and functions
- Oversee and expand processes that uphold best practices in lead capture, lead distribution, campaign management, data enrichment, and sales outreach
- Set functional priorities, allocate resources, and establish a cross-team strategy for technology governance, analytics, and marketing investments
- Collaborate closely with demand generation teams to develop sophisticated email nurture streams for prospects and customers at various stages
- Build and oversee all list segmentation within Pardot for demand generation teams to leverage for targeted email marketing across North America, Europe, and APAC
- Take ownership of the buyer’s journey from lead capture through to deal closure, including sales handoff, nurturing, and demo creation
- Develop processes tailored to regional needs, such as GDPR compliance for EU residents
- Analyze and report on marketing and sales activities, assessing their effectiveness and impact on the business
- Design and maintain dashboards that enable the marketing team to measure KPIs effectively
- Review and refine our lead scoring model to optimize lead routing and nurturing
- Conduct continuous audits and management of the Pardot asset inventory
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A influx of funding has also allowed the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2025
$500m
SERIES C
Feb 2024
$231.5m
SERIES C
Total funding: $761.5m
Company HQ
Waller Creek District, Austin, TX
Leadership
Sal Sferlazza
(Co-Founder & CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(Co-Founder, President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
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