Referral Channel Partner Director, Solutions By Text
ARM
More information about location
Enterprise texting solutions
Job no longer available
Enterprise texting solutions
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To evolve the way businesses interact with their customers.
Role
Who you are
- 5+ years of experience in Customer Success, Partner/Channel Management, or Account Management within SaaS or fintech environments
- Proven experience supporting reseller, referral, or indirect sales models
- Strong understanding of messaging technologies, payments, or financial services ecosystems
- Excellent communication, relationship‑building, and cross‑functional collaboration skills
- Hands‑on experience with Salesforce and able to lead adoption of a chosen partner‑related tool
What the job involves
- The Referral Channel Partner Director (ARM) owns and scales SBT’s referral partner ecosystem, with a focus on driving adoption of SBT’s compliant messaging and payments platform within accounts receivable workflows and generating sales leads for SBT Sales
- This role sits at the intersection of partner success, sales execution, and go‑to‑market collaboration, ensuring partners are onboarded, enabled, and positioned to generate sustained customer adoption and revenue growth via texting on SBT’s platform
- This role is responsible for managing the full partner lifecycle—from onboarding and enablement through performance management and expansion—while serving as the primary point of contact for assigned referral partners
- The Director works closely with Sales and internal stakeholders to support partner‑sourced opportunities, improve partner experience, and influence product and program enhancements based on partner feedback
- Serve as the primary relationship owner for a portfolio of referral partners, acting as a trusted advisor and escalation point
- Lead partner onboarding and enablement, including training, go‑to‑market alignment, and ongoing education on SBT’s compliant messaging and payments capabilities. Some of these activities will be delegated to responsible groups inside SBT but this will be a hands-on role
- Monitor partner performance, platform usage, and customer health to identify risk, growth opportunities, and expansion paths
- Collaborate closely with Sales to support partner‑led adoption, retention, and revenue expansion through co‑selling motions
- Maintain accurate partner and opportunity records in Salesforce and related systems to support forecasting and performance visibility. Manage, when it occurs, conflict between channel and direct sales
- This role works cross‑functionally with Sales, Product, and other Partner Programs to align partner capabilities with customer needs, reinforce consistent go‑to‑market execution, and strengthen SBT’s broader partner ecosystem
- Adhere to the Company's Code of Conduct/Ethics
- Create and maintain effective working relationships with other Company
- Contribute to the professional culture within the office and the company
- Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors
- Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies
- Ensure security of information in all matters pertaining to company, client, and consumer information
- Contribute to the professional culture within the office and the company overall
Our take
Business text messages are an increasingly popular tool for marketing and communication, with proven high returns on investment and increased customer engagement. However, adding SMS capabilities to existing company operations can be complicated. Solutions By Text supplies an enterprise texting solution, enabling companies to adopt communication and marketing by text and reach more customers more effectively.
Solutions By Text was founded in 2008 and stands out as the only compliance-first enterprise texting solution. Its range of products includes Two-Way Texting, Pay By Text, and Verify By Text - as well as business tools - and it also supplies consulting. The company’s services are grounded in compliant logic and led by regulatory direction. They're simple to employ, too, as they can be integrated into a company’s existing software platform.
Solutions By Text serves an impressive list of clients, including leading banking and auto finance brands. The company has seen good investment that will fuel its growth and increase the adoption of its solutions across the consumer finance lifecycle. It has also launched embedded payments within its texting platform through a collaboration with Nuvei Corporation, demonstrating the company's desire to keep enhancing its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (2 rounds)
May 2024
$110m
GROWTH EQUITY VC
Nov 2021
$35m
LATE VC
Total funding: $145m
Company benefits
- 20 Days PTO
- 401k (3% Matching)
Company HQ
Farmers Branch, TX
Leadership
Danny Cantrell
(Co-Founder)Former CEO of the company. Co-Founder of Powered By Text, and former Founder and CEO of Ministry by Text. Also founded Marketing Response Solutions.
Mike Cantrell
(Co-Founder)Former President of the company. Co-Founder and COO of Powered By Text. Previously the National Director of Customer Acquisition for Bally Total Fitness.
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