Staff UX Writer, Spring Health
Design Systems
$194.1-242.6k
+ Stock options
Figma
Room
JIRA
Webflow
Close
Adjust
Confluence
Senior and Expert level
Remote in US
Personalized mental healthcare
Job no longer available
Personalized mental healthcare
1001+ employees
B2BEnterpriseMental healthMachine LearningSaaS
Job no longer available
$194.1-242.6k
+ Stock options
Figma
Room
JIRA
Webflow
Close
Adjust
Confluence
Senior and Expert level
Remote in US
1001+ employees
B2BEnterpriseMental healthMachine LearningSaaS
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- The primary measure of success in this role will be the impact on key business metrics, including increased user engagement, improved conversion rates, and reduced support costs
- A successful Staff UX Writer will leverage strategic, user-centered copy to drive business outcomes:
- Driving business impact: Through clear and compelling communication, the UX Writer will aim to boost user engagement by 10-30% by improving onboarding, enhancing feature clarity, and increasing task completion
- Optimized calls-to-action and streamlined flows should yield a 15-50% increase in conversion rates, while clearer product communication can reduce support tickets by 10-30% and increase self-service resolutions by 15-40%
- Enhancing brand voice and differentiation: Establishing a consistent and distinctive voice across the product strengthens brand identity and elevates brand perception
- Streamlining the user journey: Improving clarity and reducing friction across user flows will enhance the System Usability Scale (SUS) and overall design quality
- Fostering collaboration and becoming a trusted resource: Building strong relationships with product designers, product managers, and brand/marketing peers, becoming a natural go-to for content guidance and strategy
- Impact-driven and focused on KPIs: You approach your work with a results-oriented mindset, always considering how copy can drive key metrics and enhance user engagement. You set measurable goals, track the effectiveness of your writing, and adjust based on data to ensure maximum impact
- Thorough knowledge — and strong opinions — of the English language (grammar, spelling, punctuation, usage) and the ability to consider how the copy might translate to other languages
- Scrabble-shattering levels of vocabulary — You have a mental library of words and know exactly how to wield them. Whether it’s finding the perfect word for a piece of microcopy or making complex ideas digestible, your command of language elevates every interaction
- Loads of experience interpreting brand and copy standards (including style, voice and tone) into workable copy within a product
- Uncanny ability to influence and inspire others to buy-into and happily utilize copy standards
- Exceptional communication skills, both async and via live conversations — including the ability to read the room, adapt your tone and pacing based on the audience, and know when to simplify complex ideas or elevate discussions with compelling language
- Passionate about simple, clear, and impactful communication – you ruthlessly refine copy, trimming it down to the fewest words possible without sacrificing meaning, context, or user understanding
- Strong discipline and sound decision-making skills — you are able to prioritize effectively, make confident choices under pressure, and maintain focus on long-term goals while balancing immediate project needs. You know when to act decisively and when to gather more input, ensuring thoughtful and timely outcomes
- Self-driven in planning, structuring, and executing your work – you take ownership of your tasks from start to finish, delivering high-quality results without needing close supervision or guidance. You proactively manage your time and resources to meet expectations. This is not a generic expectation, we truly need a mad scientist that can master plan & make progress on multiple work streams at the same time
- Proficiencies include working within Figma, Google Docs, Jira/Confluence — while it’s not a deal breaker to lack wizard-level mastery of these apps, high-levels of proficiency in tech and software is required. Experience in Webflow scores major points
- Advanced levels in understanding accessibility and inclusive design principles
What the job involves
- Reporting through the design systems team, and collaborating with the broader product design and product management orgs, the Staff UX Writer will play a key role in crafting clear, concise, and user-centered copy that enhances the usability and accessibility of our digital products
- They will work across all product teams, providing guidance on voice and tone, ensuring consistency in copy across user interfaces, and creating content that supports seamless user interactions
- Acting as a mentor and consultant to product designers, product managers, and engineers, the UX Writer will have a laser-focus on improving clarity, reducing friction, and drive business impact
- Develop strong cross-functional relationships to connect product management, clinical, and product design with the goal of aligning around a copy approval process
- Write microcopy for UI elements such as buttons, tooltips, error messages, and form field descriptions
- Collaborate with product designers on user flows and wireframes, ensuring copy enhances the overall user experience
- Create and maintain content guidelines, including voice and tone standards, across all products
- Support accessibility efforts by ensuring all product copy meets WCAG standards and is inclusive for all users
- Participate in cross-functional reviews, providing copy feedback to ensure consistency across products and platforms
- Lead content audits to identify areas for improvement and maintain a high standard of quality in all user-facing content
- Act as an advisor on content strategy for various product initiatives, ensuring alignment with user needs and business goals
- Establish guidelines & voice/tone documentation
- Establish a library of reusable bits of content for messaging (errors, notifications, success, empty states, etc.)
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Top investors
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company values
- Members come first
- Move fast to change lives
- Take ownership
- Embrace diverse teams & perspectives
- Science will win
- Candor with care
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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