Server & Software Support Engineer, Terminalfour
Student engagement software
Job no longer available
Student engagement software
21-100 employees
Job no longer available
21-100 employees
Company mission
To help higher education colleges and universities to continuously improve their online performance.
Role
Who you are
- This is an exciting opportunity for someone who enjoys troubleshooting and is passionate about problem solving. You will be working with prestigious clients to solve challenging technical problems in a dynamic, fast-paced environment
- Experience in web technologies: HTML, JavaScript, CSS, XML
- Comfortable working with (querying, modifying & general administration) of various databases platforms (Oracle, MS SQL, MySQL)
- Ideally have knowledge or experience of Apache Tomcat and Java
- Proficiency with Linux servers and command line operations is required
- Ability to install and configure various software packages in both Linux and Windows server
- Awareness of good security practices when working with or configuring servers
- Experience with Microsoft IIS or Apache HTTP server
- Experience with AWS Management is preferable
- Awareness of development principles/software debugging
- Analytical mind-set with excellent problem solving capabilities
- Flexibility to work outside of standard working hours when required
- Ability to write professional documentation
- Communicate clearly and concisely both by telephone and in writing
- Minimum of 2 years’ experience in a similar role
What the job involves
- You will become an expert in Terminalfour’s industry-leading digital engagement solution for Higher Education as well as gain a thorough knowledge of Server Administration in both Linux and Microsoft Windows, as well as application deployment and configuration strategies
- In this role you will be responsible for supporting our worldwide client base with any issues they may have with their CMS, as well as their server side infrastructure hosting their websites
- As Terminalfour support an international client base, some travel may be necessary
- This hands-on technical role offers an ideal opportunity to learn and use a wide range of technologies
- Diagnosing server and software issues on platforms maintained by either Terminalfour or our clients
- Maintaining the integrity of client systems in the cloud
- Recommending technical solutions for a variety of client-led and internal scenarios
- Working with our internal development teams to identify and resolve coding issues with our products and associated modules
- Implementing server and software configuration changes as required by clients or colleagues
- Facilitating technical meetings with clients
- Producing internal reports and documentation
- Supporting a variety of different systems and platforms
- Supporting clients in many locations worldwide
- Liaising with third parties when required in order to provide the best client solution to technical issues
Our take
Managing websites is an enormous task for universities in today's digital era. Terminalfour is a platform that helps third-level institutions maximise the effectiveness of their digital and content strategies, and improve the student experience and institutional efficiency in a digital world.
With a distinguished client base that includes esteemed institutions such as Imperial College London, the University of Oxford, and Cardiff University, Terminalfour collaborates with over 200 universities. The company's impressive international expansion is exemplified by North America's contribution, now accounting for approximately 605 of Terminalfour's overall revenue.
Initiating a fresh strategic direction in early 2020, Terminalfour's acquisition of BetterExaminations proved prescient, positioning the company strongly as the Covid-19 pandemic unfolded. This strategic move enabled Terminalfour to broaden its offerings by exploring innovative solutions tailored to the evolving needs of universities in an increasingly digital world, reinforcing its commitment to educational excellence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2015
$1.2m
EARLY VC
Mar 2010
$2.3m
EARLY VC
Total funding: $5.8m
Company HQ
Dublin, Ireland
Leadership
Piero Tintori
(Founder & CEO)Studied computer applications at Dublin City University.
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