Programs & Business Operations Lead, Airbnb

• 10+ years of experience in business operations, strategy, management consulting, or a related analytical role
• Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset); AI knowledge.
• Proven ability to manage complex, cross-functional projects from ideation to execution
• Excellent communication and presentation skills — both written and verbal
• Comfort operating in ambiguity with a bias toward action and ownership
• Experience working in a fast-paced, global environment

Desirable

• The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience
• The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities
• As a EMEA Supply Business Operations, you are entrusted with the Strategy and Planning activities for the region, working closely with the Territory Managers, Acquisition Lead, as well as many cross-functional teams
• Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives
• Build and maintain frameworks for tracking business performance against OKRs and company priorities
• Conduct deep-dive analyses on market trends, competitive landscape, and growth opportunities across EMEA
• Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment
• Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance
• Identify bottlenecks, risks, and opportunities — and drive action plans to resolution
• Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service
• Facilitate alignment across stakeholders on high-priority projects and regional launches
• Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles
• Translate complex data into clear, compelling narratives for leadership audiences
• Build dashboards, reports, and presentations that drive informed decision-making
• Champion a culture of data-driven thinking within the team