Technical Enablement Manager, shopware AG
Open commerce platform
Be an early applicant
Open commerce platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Our mission is to provide our merchants with flexible and future-proof ecommerce solutions that quickly and easily leverage their growth potential.
Role
Who you are
- Technical Expertise: Several years of experience in modern software development and frameworks such as PHP, Symfony, JavaScript, and Vue.js. Strong understanding of software architecture, best practices, and programming patterns, with an analytical approach to problem-solving
- E-commerce Knowledge: In-depth technical know-how of e-commerce platforms and experience supporting SaaS and PaaS distribution channels, with specific knowledge of the Shopware platform being a plus
- Enablement Experience: Proven experience in technical consulting, technical enablement, or similar fields, including creating training and enablement content for diverse audiences
- Communication & Collaboration: Excellent communication and presentation skills in both German and English. Ability to explain complex technical concepts clearly and effectively to various stakeholders. A team player who is comfortable with direct customer interaction
- Educational Background & Work Style: A degree in Computer Science, Business Informatics, or a comparable qualification. A self-driven and proactive work style with the ability to work effectively both independently and within a team environment
What the job involves
- Shopware is a leading open-source solution for digital commerce. With our flexible and scalable e-commerce platform, we empower merchants to succeed globally and provide their customers with a first-class shopping experience
- Our success is built on innovation, collaboration, and a strong community. We are looking for people who share our passion and want to help us shape the future of digital commerce
- In this role, you will be a key player in the Consulting Team, focusing on empowering and supporting both our internal teams and our customers technically. You will be equally responsible for customer support and content creation
- Customer-Facing Enablement (50%):
- Conduct onboarding processes focused on development & devOps enablement for customers, answer and resolve technical questions, and provide demonstrations to showcase new features and functionalities
- Lead workshops and onboarding sessions to supply and review technical requirements tailored to customer needs
- Coach customer technical teams on day-by-day operations on the platform
- Proactively engage and support Consulting team itself to enhance technical skills
- Re-usable Content Creation & Knowledge Management (50%):
- Develop high-quality content such as video tutorials, code samples, and PowerPoint presentations to enable both customers and internal teams
- Collaborate with interdisciplinary teams, including Sales, Product, and Engineering, to ensure that enablement materials are accurate and aligned with customer requirements and market trends
- Manage and structure knowledge content to make it easily accessible and usable, and validate technical solutions in customer projects
- Cross-Functional Collaboration:
- Work closely with the Product team and developers to discuss and refine customer requirements, ensuring that technical solutions align with current product capabilities
- Reflect in tangible assets simple exlanations for high complexity & innovative technical concepts by peering with multiple teams
- Tech stack you’ll work with
- Core development stack: PHP, Symfony, JavaScript, Vue.js
- Ecommerce expertise: Shopware platform (SaaS/PaaS distribution channels)
- Enablement tools: Video creation tools, presentation software (PowerPoint, Google Slides), LMS platforms, documentation systems
- Collaboration & workflow: GitHub, Confluence, Slack, Jira
- Infrastructure & DevOps exposure: Basic understanding of cloud environments and DevOps processes (advantageous for enablement)
Our take
The eCommerce boom in recent years has shown no signs of slowing down, and Shopware is capturing the opportunity. The company offers a set of open source tools to power online shopping experience for hundreds of thousands of brands.
There are of course competitors, like Shopify Plus, but Shopware has stood out for serving mid-market companies that were not digitally-native businesses but had to take on digital channels to keep up with customer demand. This, combined with the obvious increase in brands and companies needing help when eCommerce became more mainstream, has served Shopware particularly well.
Founded in 2000, the company only received its first round of funding in 2022. Until then, it had been profitable off its own back. This capital and support from, among others, Carlyle and PayPal will be invested in its international growth. 22 years without funding, the impact this could now have on Shopware is exponential.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Feb 2022
$100m
GROWTH EQUITY VC
Total funding: $100m
Company benefits
- Flexible working hours
- Location-independent work through mobile working and full-remote contracts
- Your choice of hardware
- Well-founded onboarding with your personal buddy
- Crew love
- Personal growth & training
- Team events
- Flexibility
Company HQ
Borken, Schöppingen, Germany
Leadership
Sebastian Hamann
(Co-CEO)Founded Shopware at the age of 15.
Stegan Hamann
(Co-CEO)Entered the professional world once founding Shopware.
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