Cardholder Services Product Management Specialist, Mastercard
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate is organized, flexible, energetic, eager to learn and highly motivated – and, fantastic communication skills are essential for success!
- Strong PowerPoint skills, ability to develop compelling presentations is a must
- Proactive, independent thinker, not afraid to ask questions, challenge status quo and seek solutions that balance multiple points of view
- Enthusiastic team member, eager to partner with stakeholders to gather information and ensure alignment
- Expertise with reporting tools (Salesforce, Tableau, etc)
- Highly effective communicator with excellent presentation skills
- Proven track record working managing reports, KPIs, roadmaps, key deliverables
- Passion for being a part of a team and collaborating
Desirable
- Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
- Experience managing tasks or workstreams in a collaborative team environment with third parties
- Relevant industry expertise
- Develop compelling content, presentations about our benefits, product strategy and roadmap
- Ensure that reporting systems are accurate and up to date (Salesforce, Tableau, etc)
- Develop comprehensive monthly analysis of KPIs deriving insights and making recommendations, based on data from multiple sources
- Ensure cadence of performance reviews with external providers is executed as planned, create template, and ensure they are filled and accurately reported
What the job involves
- Mastercard Loyalty Solutions provides a range of technology solutions and services to drive consumer engagement
- As part of the Global Cardholder Services team, the Specialist will work across all functions of the Cardholder Services business
- This important will be accountable for impactful communications, competitive intelligence, reporting and KPIs and supporting strategic initiatives
- The successful candidate will partner with key stakeholders across global and regional Cardholder Services teams, Operational Excellence, Finance and Technology to gather, aggregate and disseminate relevant information
- Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock value
- Develop working relationship with internal stakeholders, and act as trusted and reliable partner who can act independently
- Own KPIs across team, monitoring performance and reporting
- Monitor competitive intelligence and progress against objecitves to ensure competitive differentiation
- Lead team meetings, managing agendas and creating presentations
- Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 202 more jobs at Mastercard