Operations Specialist, Livestorm
€35-40k
Web-based video conference platform
Job no longer available
Web-based video conference platform
101-200 employees
Job no longer available
€35-40k
101-200 employees
Company mission
To build powerful video engagement strategies.
Role
Who you are
- A previous experience (internship, apprenticeship, full-time job…) in developing automated operations
- Appetite for using software applied to the fields of operations (people, finance, legal…)
- Ability to work on leaner and more efficient workflows
- Good knowledge of operating systems
- Good knowledge of security fundamentals
- Good knowledge of automation tools (e.g. Zapier)
- Good knowledge of APIs are a plus
- Experience supporting users located across multiple locations
- Strong culture of confidentiality and information security
- Fluent in English
- Proficient in developing/integrating new tools
- Data driven & logical
- Well-organized and detailed-oriented
- Excellent interpersonal skills: you know how to work as a team
- Proactive, hands-on, curious, with the ability to suggest new initiatives and easily implement it, dividing Ops handy tasks by 2
What the job involves
- You will be responsible to make full Ops team more efficient at what they do. You will optimize, automate, improve, enhance ruthlessly all Ops workflows, and you will make sure all Stormies have the necessary software resources to do their job in the best conditions
- Access management & IT helpdesk (10%):
- You’ll manage accesses to all platforms and tools, specifically during onboarding, offboarding and regular access reviews with managers. Additionally, you'll be in charge of the incoming IT support requests flow (on Linear, from applications permissions, to incident and problem management). You'll own the helpdesk process and find ways to optimize and automate it
- Security (20%):
- You’ll be responsible to maintain a secure technical environment for our Stormies (e.g. Okta, Kandji, Bitwarden, Antivirus...). Your role will also involve ensuring that our cybersecurity practices align with best standards (e.g. phishing campaigns, security trainings…). You'll play a key role in safeguarding our data and tools and be a valuable partner in our certifications (ISO 27001, possibly SOC 2)
- Operations (60%):
- You’ll manage the development of new automations in response to the Ops team’s needs. You’ll be asked to constantly find new ways of working smarter and leaner, to implement solutions, processes, any other systems to enhance our efficiency and optimize our resources utilization
- Monitoring new trends and proposing new ideas (10%):
- You’ll need to stay updated with the latest IT trends and technologies to provide the best possible support and solutions to our team (e.g. APIs & integrations, better tools to challenge the existing ones, AI capabilities, new features that match our needs, options to simplify our current workflows…)
Our take
Livestorm is an all-in-one webinar platform designed to help businesses organise and host online events. Its a handy tool for teams to have, as it simplifies everything from product demos to marketing events to online training.
On top of this, the platform accommodates both small meetings and large-scale webinars, supporting up to thousands of attendees. And with its browser-based system, it ensures easy access for users as well as its integration with CRM and marketing tools streamlining event management for businesses.
With over 5,000 customers worldwide and an impressive x3 ROI in its first three years, Livestorm is in a great position for even more success. It is also trusted by big names like Revolut, Notion, and the NHS, highlighting the company's reliability and ability to meet the needs of both startups and large enterprises.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2020
$30m
SERIES B
Sep 2019
$5.4m
SERIES A
Total funding: $35.4m
Company benefits
- 100% remote with a work-from-anywhere policy
- Offsite once a year
- Teambuildings twice a year
- Afterworks and online events once a month
- Coworking space: The coworking space is covered up to €350 or $350 including VAT per month
- Take care of yourself (with Moka.care)
- Paid day off for your birthday
- Days off donation policy to support each other in case of difficult times
- Learning & Development program: You have access to learning classes on Udemy for Business. You have a budget of €750 or $750 per year for learning & development that can be used for training, conferences, books…
- Additional equipment: After the validation of your first 6 months, you can benefit from €1,000 or $1,000 to equip yourself for remote work
Company HQ
Porte-Saint-Martin, Paris, France
Leadership
Gilles Bertaux
(Co-Founder & CEO)Completed a Masters in Computer Science at HETIC. Also interned as a strategy consultant, designer and growth hacker at multiple Parisian tech companies before co-founding Livestorm in 2016.
Robin Lambert
(Co-Founder & CPO)Completed a Masters in Computer Science at HETIC. Also worked as a Product Manager and Product Designer before co-founding Livestorm in 2016.
Tom Forlini
(Co-Founder & CTO)Completed a Masters in Computer Science at HETIC. Also interned as a BackEnd Developer at multiple startups before co-founding Livestorm.
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