Product Operations Specialist, Delivery Hero
Working Student, Part time, 1 Year Contract
+ Employee Share Purchase Plan
Local delivery platform
Job no longer available
Local delivery platform
1001+ employees
Job no longer available
+ Employee Share Purchase Plan
1001+ employees
Company mission
On a mission to deliver anything, straight to customers’ doors.
Role
Who you are
- You are looking for a part-time (20h/week) long-term working relationship (1-year contract)
- Currently enrolled in your Bachelor or Master's studies at a University in Germany and are taking classes with a Business Administration, Engineering, or a related background
- Eager to work in a fast-paced, fault-tolerant, agile environment with cross-functional teams
- Tech savvy and excited to learn and try out new things
- Proactive mentality and a desire to solve problems creatively and make an impact
- A user-first mentality with a drive to support users
- Interested in an international environment and be in touch with all Delivery Hero teams around the globe
- Strong communicator with excellent English language skills in written and verbal, able to get ideas across effectively
- Experience in / proficient skills in project management, data analysis, Excel, Agile Software Development process and related tools are a plus
What the job involves
- We are looking for a Working Student - Product Operations Specialist to join our Q-commerce team and reinvent on-demand delivery with us
- You will be the first point of contact for our local operational / commercial teams to sort out bug reports and support inquiries related to our Product Stack
- You will be supporting the launch and lifecycle of a brand new in-house solution, working closely with engineering, product and business teams
- You will become an expert in a few of our in-house engineered solution (i.e. Warehouse Management Solution, Product Catalog) and drive / maintain / update documentation and troubleshooting guides for them
- You will work with Engineers to investigate and solve bug reports
- You will handle multiple issues at once while keeping clear, calm, and friendly communication to all stakeholders even in the most stressful times
- You will assess the importance of the different requests based on their business impact and will organize and prioritize your work around it
- You will look into our Bug reports, Data, identify patterns and propose solutions to drive for improvements
Our take
Until relatively recently, delivery services were out of the question for many local restaurants and businesses due to high costs and logistical complexity. Delivery Hero solves this problem by enabling fast and flexible delivery for restaurants, takeaways, and grocery stores.
Since its founding in 2008, Delivery Hero has grown into one of the world's biggest online delivery platforms, alongside rivals Uber Eats, Deliveroo and Just Eat. Delivery Hero operates in over 70 countries, and owns a number of other big-name brands, such as Asian delivery giant Foodpanda.
Delivery Hero owes much of its success to its impressive adaptability, having branched out into new markets such as quick commerce. As with many of its peers, the company has had to grapple with the effects of the 2023 economic situation, cutting jobs in Taiwan, Berlin and Turkey at the end of that year. However, it has remained steadfast in its goal to increase efficiency throughout the organization and move ahead with "ambitious plans" for the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
May 2017
$431.5m
GROWTH EQUITY VC
Jun 2015
$110m
LATE VC
Total funding: $1.8bn
Company benefits
- Significantly subsidized rates with either Gympass or Urban Sports Club
- Weekly Online & Onsite Yoga sessions
- Free Headspace membership to help reduce stress levels
- Subsidized bicycle membership rates
- Comprehensive and targeted Medical Checkups in the office
- Employee Assistance Program (EAP) - Professional 24/7 guidance for any matters they may need support with
- Employee Share Purchase Plan (‘ESPP’)
- Corporate Pension Plan
- Life & Accident Insurance
- Special conditions and rates with Deutsche Bank
- Hero Piggy Bank - Save for your sabbatical
- Corporate Discounts on your favorite stores, e.g. car hire, clothing, furniture, etc..
- Subsidized membership rates (discount) for BVG tickets
- Digital meal vouchers to be used in restaurants and grocery stores
- Subsidized food in the office via Smunch
- Food vouchers to use on orders with Foodpanda
- Parental Support
- Personal education budget of 1,000 EUR per year
- Language Support - We provide multiple flexible language learning offers to our employees
Company HQ
Mitte, Berlin, BE
Leadership
Niklas Östberg
(CEO)Previously worked as a Project Manager for Oliver Wyman, and co-founded OnlinePizza.se.
Markus Fuhrmann
(Co-Founder)CEO of GROPYUS. Also co-founded One Ukraine, Cavalry Ventures, Web2Asia, Mjam, and BAYES Holding.
Lukasz Gadowski
(Chairman)Founder and CEO of Team Global, and Partner at MILES Mobility and ZAPATA. Previously founded VM, and co-founded Circ.
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