Partner Success Manager, Cynet Security
Unified, AI-powered cybersecurity platform
Open for applications
Unified, AI-powered cybersecurity platform
201-500 employees
Open for applications
201-500 employees
Company mission
To build a future where cybersecurity confidence is absolute, enabling customers to focus on their passions and purpose, free from the anxieties of cyber compromise.
Role
Who you are
- 5+ years in Customer Success, Partner Success, Account Management, or Channel roles
- 3+ years Cybersecurity, SaaS, or technical product experience (preferred)
- Excellent written and verbal communication skills
- Ability to work cross-functionally and influence without authority
- Strong analytical skills and business acumen
- Proven track record managing multiple customers or partners simultaneously
- A relationship builder who becomes a trusted advisor to both partners and end-customers
- Channel-savvy—familiar with MSP/MSSP/VAR operational models
- Customer-focused—experienced in driving adoption, value realization, and retention
- A strategic thinker able to navigate business outcomes and technical details
- An exceptional communicator who can present confidently to technical and executive stakeholders
- Proactive, solutions-oriented, and able to anticipate issues before they escalate
- Organized, calm under pressure, and capable of managing multiple accounts simultaneously
- Business-minded with strong ability to identify growth opportunities
What the job involves
- Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our US partner ecosystem (MSPs, MSSPs, resellers) and our direct customers
- In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers
- You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success
- As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities
- If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit
- Oversee the partner onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success
- Maintain proactive and strategic communication with partner stakeholders
- Conduct partner-facing Quarterly Business Reviews (QBRs)
- Track partner satisfaction, usage, adoption, and performance metrics
- Serve as the primary point of escalation for partner issues and coordinate with internal teams
- Identify opportunities within partner portfolios for adoption growth and revenue expansion
- Advocate for partner requirements and feedback across product, engineering, PS, support, and sales
- Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery
- Oversee customer onboarding (Onboarding team leads the implementation) and ensure customers transition smoothly into ongoing success
- Maintain regular customer check-ins and communication plans
- Track customer deployment health, product usage, and satisfaction analytics
- Conduct Executive Business Reviews (EBRs) with customer leadership
- Serve as the primary escalation point for customers and coordinate cross-functional responses
- Identify risks early and implement mitigation plans
- Uncover upsell, cross-sell, and value-expansion opportunities
- Act as a trusted advisor by understanding customer business goals and aligning Cynet’s platform to their security outcomes
Our take
A variety of prevalent cybersecurity threats means that companies must use a vast range of complex threat detection and prevention software, and this is becoming costly and complicated.
Cynet provides solutions to this problem by integrating multiple security controls into a unified and autonomous XDR platform. The software does not require staff to operate it and is supported by a 24/7 detection and response service.
The company is producing solutions in a market with a vast number of competitors. However, Cynet’s aim of providing unified and automated cybersecurity within one XDR platform sets it apart and attracts both big and small companies. The release of its mobile threat protection "Cynet 360 Mobile" is another step in the right direction for the company's innovative future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$12m
SERIES C
Mar 2021
$40m
SERIES C
Total funding: $90m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Jason Magee
(CEO)Prior to joining Cynet in 2025, Jason spent over 13 years at ConnectWise, while there he held a number of roles, including COO and CEO.
Aviad Hasnis
(CTO)Prior to joining Cynet in 2020, Aviad spent over 8 years in the Israel Defence Force in Cyber Security roles.
Alan Komet
(CRO)Prior to joining Cynet in 2025, Alan was an Investor and Advisor at Graphio,ai, a Strategic Advisor and Guards, and CCO/Chief Strategy and Transformation Officer at ConnectWise.
Nir Donitza
(CFO)Nir joined Cynet in 2019 as VP of Finance & Strategic Alliances, moving into the role of CFO in 2020. Previously, he was a Senior Manager of Business Development & Partnering at Deutsche Telekom.
Meghan AuBuchon
(CMO)Prior to joining Cynet in 2025, Meghan spent 6 years at Arctic Wolf as a Senior Director of Demand Generation, and VP of Global Demand Generation.
Daniel Klein
(CBO)Prior to joining Cynet in 2021, Daniel was the COO at Obsecure and EverC. He also spent over 4 years at Matrix-Exzac in various Managing Director roles.
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