Staff Product Manager, Grafana Labs

• You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity
• 5+ years of Product Management experience, with a strong track record in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain
• Experience leading strategy and execution across multiple engineering teams or product areas without relying on direct organizational authority
• Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions
• Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure
• An understanding of the challenges involved in deploying and operating software across Kubernetes, virtual machines, and public cloud environments
• Experience turning complex onboarding, configuration, and troubleshooting workflows into clear and approachable product experiences
• A history of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes
• Excellent written and verbal communication skills, with the ability to influence technical and nontechnical stakeholders in a remote, globally distributed organization

Desirable

• As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain
• You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals
• You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders
• The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential
• Product Managers are the bridge that connect Engineering, Design, and UX to GTM
• You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers
• As the Staff Product Manager for OpenTelemetry Experience, you’ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud
• Your mission is to make Grafana Cloud the easiest and most trusted destination for OpenTelemetry workloads
• You’ll reduce the uncertainty, complexity, and failure points users encounter between deciding to adopt OpenTelemetry and receiving healthy, correctly attributed, and actionable telemetry in Grafana Cloud
• Teams can instrument workloads, directly or with the help of coding agents, through OpenTelemetry SDKs, automatic instrumentation technologies such as Beyla and SDK injection, or client-side OpenTelemetry Collectors
• Each path presents different decisions, deployment requirements, configuration steps, and potential failure modes
• You’ll define a coherent experience that helps users choose the right approach, complete setup successfully, troubleshoot problems, and understand whether their telemetry is healthy and useful
• You’ll design a future in which a growing share of instrumentation work is performed by coding agents acting on behalf of developers
• This means treating agents are first-class participants in the experience and ensuring that instrumentation options, configuration requirements, errors, and validation signals are structured, discoverable, and actionable by both humans and machines
• OpenTelemetry SDK onboarding and configuration
• Automatic instrumentation experiences, including OBI/Beyla and SDK injection
• Client-side OpenTelemetry Collector deployment and onboarding
• Collector configuration, authentication, and initial connectivity
• Guidance and machine-readable context that help people and agents choose the right instrumentation approach
• Workflows that allow coding-agents to implement, configure and verify instrumentation safely
• Troubleshooting missing, incomplete, malformed, or unhealthy telemetry
• Validation signals that allow both people and agents to confirm that telemetry is healthy, correctly attributed, and usable in Grafana Cloud
• The transition from receiving telemetry to activating the appropriate Grafana Cloud observability solution
• Success does not stop when Grafana Cloud receives the first data point
• Telemetry must arrive with the quality, context, and structure required to support meaningful observability outcomes
• You’ll partner closely with teams responsible for experiences such as Application Observability, Kubernetes Monitoring, Infrastructure Observability, and Drilldown Apps to ensure OpenTelemetry workloads receive a first-class experience from initial setup through first value
• This is a horizontal Staff-level product leadership role spanning multiple products and engineering teams
• You may not directly own every SDK, collector, instrumentation technology, or downstream application involved in the journey
• You will, however, be accountable for the coherence of the overall customer experience, its success measures, and the cross-product strategy required to improve it
• AI will also be part of how you work, not only what you build
• You’ll be expected to use AI tools regularly to accelerate customer-research synthesis, analyze product signals, explore technical workflows, prototype experiences, develop positioning content, and test agent-led instrumentation journeys
• You’ll model thoughtful, hands-on adoption of AI while applying strong judgement to its outputs
• The role is not focused on developing OpenTelemetry as an open source project in isolation
• You’ll engage with and contribute to the OpenTelemetry ecosystem where appropriate, while measuring success through customer activation and outcomes in Grafana Cloud
• Define the vision, strategy, and cross-product roadmap for the journey from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions
• Create coherent, opinionated experiences that help users choose and implement the right approach across SDK instrumentation, automatic instrumentation, and Collector-based deployment while preserving the flexibility advanced users require
• Identify and eliminate the leading causes of setup failure, abandonment, misconfiguration, and low-quality telemetry
• Establish shared experience principles, priorities, and success criteria across the product and engineering teams contributing to the OpenTelemetry journey
• Use customer research, product data, and market insight to prioritize investments and measure outcomes such as onboarding completion, time to useful telemetry, telemetry health, and workload expansion
• Partner with downstream Grafana Cloud solution teams to create a coherent transition from telemetry ingestion to meaningful product activation
• Extend beyond product delivery to how the OpenTelemetry experience is positioned and brought to market. In partnership with Product Marketing and go-to-market teams, you’ll help define the product narrative, sharpen out differentiation, and develop launches, technical content, adoption programs, and campaigns that create demand and accelerate customer activation
• Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams to deliver and communicate a differentiated OpenTelemetry experience
• Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions