IT Support Specialist, Vantage Data Centers
North America
$80-90k
+ Bonus
More information about location
5 days a week in office
Customizable enterprise data center solutions
Be an early applicant
Customizable enterprise data center solutions
1001+ employees
Be an early applicant
$80-90k
+ Bonus
More information about location
5 days a week in office
1001+ employees
Company mission
To design, build and operate resilient, sustainable digital infrastructure for the world’s leading technology companies with a relentless focus on customer experience.
Role
Who you are
- If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data center, then come work at Vantage. We’re expanding with many new builds!
- Associates or Bachelor's degree in Information Technology, Computer Science, or relevant work experience
- 2+ years of experience in a helpdesk or IT support environment
- Experience working within an ITIL environment; ITIL certification is preferred
- Hands-on experience with Active Directory, Azure AD, and Office 365 (Teams, Exchange, etc.)
- Knowledge of cybersecurity tools, antivirus, and firewall management
- Strong troubleshooting skills and familiarity with remote desktop applications and help desk software
- Excellent written and verbal communication skills; able to support users globally
- Ability to interact professionally with all levels of staff, including executives
- Experience with ServiceNow, ManageEngine, or similar ITSM tools
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds
What the job involves
- The IT Department for Vantage Data Centers is very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions
- The IT department is always looking for ways to strike the best balance between technology, performance and cost. Vantage IT also participates in designing each of our new data center building’s networking infrastructure, including but not limited to: diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc
- As an Entry-Level IT Support Specialist, you will be a key part of the global IT Support team, providing both remote and on-site assistance. In this role, you’ll work closely with our onboarding team to configure, prepare, and ship IT equipment to new hires, ensuring a smooth start for all employees
- Your responsibilities include providing first and second-line support for hardware, software, and network issues, managing service requests and incidents through tools like ServiceNow and ManageEngine, and supporting both Windows and macOS environments
- You'll work across departments and regions, requiring excellent communication skills and a customer-service mindset. You'll also gain hands-on experience with technologies such as Active Directory, Azure AD, Office 365, and Mobile Device Management tools like Microsoft Intune and Jamf
- Work under limited supervision both independently and within a team environment
- Provide 1st and 2nd line IT support for hardware, software, and networking issues (on-site and remote)
- Collaborate with global IT teams to resolve escalations and manage IT service requests
- Partner closely with HR/onboarding teams to prepare, configure, and ship IT equipment to new hires
- Prioritize, log, and track multiple issues through resolution, following ITIL methodology
- Use ServiceNow and ManageEngine to manage and document incidents and requests
- Support and maintain video conferencing equipment on-site
- Maintain and update technical documentation
- Troubleshoot and resolve technical issues on Windows and macOS devices
- Provision and deprovision user accounts across business systems
- Install, maintain, and support software applications and systems
- Support the implementation of IT change management activities
- Occasionally travel to other sites and offices as required
- Be a friendly and professional point of contact for the regional office
Application process
- We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!
Our take
AI technology is scaling, demanding more powerful and expensive facilities to store the data of the companies that are spearheading this acceleration. Because AI tech demands higher-powered cooling requirements, extra effort must go into keeping these data centers carbon neutral, which is why Vantage Data Centers designs facilities that are efficient, scalable, and sustainable.
Such a rapidly growing market means the facilities and infrastructure supporting it must be flexible and suitable for expansion. Vantage keeps this in mind, designing scalability into its centers. It now operates 32 hyperscale campuses across the globe, serving several leading technology companies. In 2017, it was acquired by Digital Bridge Holdings, and has surpassed Unicorn status with a valuation of $15 billion.
With VC awarded at the start of 2024, Vantage is extending and accelerating its capabilities across North America and the EMEA regions. As cloud computing and AI companies grow at a breakneck pace, Vantage has established itself as the obvious data-storage choice for hyperscaling companies, which sets it up for great success in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2024
$6.4bn
GROWTH EQUITY VC
Sep 2023
$1.5bn
GROWTH EQUITY VC
Total funding: $11.6bn
Company HQ
Golden Square Mile, Montreal, QC
Leadership
Sureel Choksi
(CEO)Previously on the Board of Directors at Vantage before being promoted to CEO in 2013. Alongside his work at Vantage, Choksi is on the Board for Scala Data Centers, Zayo Group and Strada Education Foundation.
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