Senior Software Engineer, TetraScience

Customer Engineering

Salary not provided

+ Equity

PHP

React

AWS

Docker

JavaScript

Python

Java

Kafka

Salesforce

Zendesk

Senior and Expert level

Remote from US

More information about location

Scientific data and AI cloud company

Be an early applicant

Scientific data and AI cloud company

101-200 employees

HealthcareB2BArtificial IntelligenceDeep TechInternet of ThingsMachine LearningSaaS

Be an early applicant

Salary not provided

+ Equity

PHP

React

AWS

Docker

JavaScript

Python

Java

Kafka

Salesforce

Zendesk

Senior and Expert level

Remote from US

More information about location

101-200 employees

HealthcareB2BArtificial IntelligenceDeep TechInternet of ThingsMachine LearningSaaS

Company mission

To radically improve and extend human life.

Job

Company

Role

Who you are

7+ years of experience with a proven track record of excellence in Performance, Scale, Resiliency and Customer Support
Experience resolving technical support issues and escalations efficiently
Must have troubleshooting experience with API and various types of integration at scale in AWS
Must have experience with CloudNative platforms and applications, Micro-services, Docker and SaaS deployments
Must have experience with at least two of the following technologies: Databases, NoSQL, Kafka/Queueing Service, or Elastic Search
Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java
Demonstrated experience of debugging software reliability issues in a distributed environment
Must have excellent interpersonal and communications skills. Must be self driven, innovative, and willing to take initiative
Strong familiarity with using CRMs like Zendesk or Salesforce
Bachelor's degree in engineering, or technical related field
You thrive on working well with others. You make the people around you better
You love to collaborate with fellow team members, customers, field engineers, executives, and inspire them to do their best
You relentlessly strive to excel in your craft. You are passionate about delivering delightful customer experiences
You take ownership of all the aspects of the customer journey from beginning of case creation, to resolution
You consistently seek understanding and clarity. You look at every interaction as an opportunity to learn
You aren’t afraid to ask questions. You have the humility and confidence to not be the smartest person in the room

What the job involves

This position includes working with customers to address customer technical issues. You will be the responsible to investigate end-to-end stability, scale and performance issues reported by TetraScience customers
Drive issues to resolution and/or identify workarounds to unblock customers either individually or by partnering with product and the engineering teams
Simulate customer issues in lab to reproduce performance & scalability issues to increase product reliability
You will be the steward of the customer support to the engineering escalation process, increasing efficiency by streamlining communication with customer success, by triaging, extracting, and documenting relevant information
Develop tools, scripts, benchmarks, and documentation to scale yourself individually, and help customer support diagnose, troubleshoot, extract relevant information, and in cases, fix issues to reduce mean time to resolution

Our take

TetraScience connects lab instruments, software, and data applications through a cloud-native platform that’s purpose-built for the bio and pharma industries. As the only software of its kind, it provides scientific data that can be transformed into faster actionable information, accelerating new scientific discoveries.

Due to TetraScience’s machine learning capabilities, it benefits from partnerships and collaborations with other science-focused tech companies. Recently, TetraScience announced a strategic partnership with Google Cloud to speed up drug development and other scientific discoveries. This partnership combines the Tetra Scientific Data and AI Cloud with Google Cloud’s infrastructure and AI technologies, empowering the life science industry to harness Scientific AI for quicker insights and improved research, development, and quality-control processes for advanced therapies.

With substantial funding behind it, TetraScience is a significant asset to the scientific community. The company's commitment to innovation and collaboration ensures it remains at the forefront of accelerating scientific research and discovery, with its partnerships and technological advancements driving continuous growth and impact in the industry.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

6% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Apr 2021

$80m

SERIES B

May 2020

$11m

SERIES A

Total funding: $117.1m

Company benefits

Unlimited PTO
100% Company Paid Health, Dental & Vision
Company Paid Life Insurance
401k Savings
Company Paid Disability Insurance
Equity Program

Company HQ

Back Bay, Boston, MA

Leadership

Siping Wang

(President & CTO)

Previously COO and CEO at TetraScience and Software Engineering at Cornell Superconducting RF Lab.

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